Michelle Townshend is an experienced critical care clinician who has a wide range of expertise in medical device development, patient safety, and human factors usability testing. She has a Bachelor of Science in Nursing and a Bachelor of Science in Psychology from Michigan State University. Michelle currently serves as a Clinical Insights Leader for global teams, where she uses her excellent organizational, interpersonal, and communication skills to tackle some of the trickiest challenges in the acute care industry.

She has an impressive track record of managing project bidding, cost management, labor oversight, validation study management, and usability and human factors testing. Moreover, she has extensive experience in device product development processes, product design, system requirement development, and user interface design. She is adept at leading global UX studies, defining clinical workflows, and facilitating advisory board planning, among other valuable skills.

Michelle has worked at many highly regarded healthcare organizations, including GE Healthcare, GfK North America, Baxter Healthcare, Allegiance Health, Ingham Regional Medical Center, Sparrow Health System, MHA Insurance Company, and Ingham Regional Medical Center. Her experience and knowledge extend to numerous areas of healthcare, such as risk management, policy/procedure development, root cause analysis, use case development, instruction for use development, and IRB/research committees.

Overall, Michelle Townshend is a highly accomplished professional with significant accomplishments in the critical care industry. She is poised to continue making a positive impact in the lives of patients and health care professionals.