Toby Richards is a seasoned customer success leader with over 30 years of experience in the fields of marketing, services, channel development, and customer experience design. Holding a diverse educational background that includes studies in marketing, computer science, and art at Santa Clara University, Richards has worked at Microsoft in various senior roles, including General Manager of Partner GTM & Programs, Partner & SMB Support, Community & Online Support, Customer & Partner Experience, and Director of Exec Business Planning. With a wealth of experience in marketing and support, Richards is a well-respected professional in the tech industry.