University of Phoenix

Client Partner Performance Advertising at Unity Technologies

Dublin, California, United States

- Managing relationships with new and existing clients by developing a thorough understanding of their business objectives, goals and challenges
-  Identifying and pursuing opportunities, prioritizing accounts, handling objections, and evaluating campaign effectiveness with actionable insights
-  Consulting with clients to achieve marketing goals while utilizing Unity's User Acquisition (Performance Marketing) solutions
-  Contributing to the development of Unity's suite of products related to user acquisition
-  Collaborating directly with the product team to help promote new product adoption and
gather client feedback to shape final deliverable

Unity Technologies

Client Partner, User Acquisition

- Acted as a strategic consultant for tier one developers, assisting in all facets of monetization
-  Managed top publishing accounts in North America, while advocating new product integration, improving performance and increasing inventory
-  Analyzed data and campaign settings to optimize campaign performance and troubleshoot client issues
-  Provided strategic and technical insights to help clients achieve KPI and revenue goals and grow partnerships
-  Conducted analysis to grow existing publishing inventory, improve eCPMs, increase impressions and grow publisher revenue
-  Scheduled weekly, bi-weekly, or monthly client meetings to review accounts and follow through with action items for all parties

Chartboost

Senior Developer Relations Manager, Americas

- Acted as a strategic consultant for developers, assisting in all facets of monetization and user acquisition
-  Managed publishing and advertising accounts in North America, while advocating new product integration, improving performance and increasing inventory
-  Analyzed data and campaign settings to optimize campaign performance and troubleshoot problems for clients
-  Provided strategic and technical insights to help clients achieve KPI and revenue goals and grow partnerships
-  Conducted analysis to grow existing publishing inventory, improve eCPMs and increase impressions
-  Scheduled weekly, bi-weekly, or monthly client meetings to review accounts and follow through with action items for all parties

Developer Relations Manager, Americas

- Dedicated to 3rd party platform integrations, supporting attribution and post-install analytics products.
-  Knowledgeable on infrastructure for 3rd party data services (TUNE: Mobile App Tracking, Kochava, Adjust, AppsFlyer, Apsalar).
-  Owned the reliability and accuracy of the 3rd party data.
-  Provided first-rate support for some of the world's largest mobile game developers.

Partner Integration Support Specialist

- Helped new developers integrate the Chartboost SDK.
-  Answered customer questions with the highest attention to detail and urgency.
-  Escalated appropriate issues to engineering when support team could not resolve issues.
-  Tested and re-tested reported bugs and new features.
-  Communicated best practices to avoid future issues.

Technical Support Specialist

- Answered phone calls and emails to address customer concerns with the highest level of response.
-  Handled telephone inquiries regarding work in progress and appointments.
-  Followed up with customers on services provided to ensure they were satisfied with the work performed.

Tesla Motors

Service Advisor (Inside Service)

- Created and deepened relationships with customers in order to uphold the Apple company standards.
-  Passionately engaged customers in every interaction in order to gain trust and build rapport.
-  Aligned with customers at the Genius Bar and assured them I was there to help find a solution.

Apple

Specialist

- Received checks and cash for deposit, verified amounts, and checked accuracy of transaction slips.
-  Identified transaction mistakes when debits and credits did not balance.
-  Evaluated information to determine compliance with standards and laws.
-  Resolved problems or discrepancies concerning customer’s accounts.
-  Promoted products or services using information about customers to tailor recommendations.
-  Established interpersonal relationships with others, and maintained them over time.
-  Analyzed information and evaluated results to choose the best solution and solve problems.

Chase

Teller

- Merchandised product from back-room to sale cases at multiple number of accounts each day.
-  Helped to achieve route growth through effective selling and merchandising.
-  Ensured product integrity by visually inspecting each product for damage.
-  Daily interaction with store management.
-  Maintained safe work environments within Dreyer’s guidelines.

Dreyer's Grand Ice Cream

Visual Merchandiser

- Assumed a leadership role through effective motivation, communication and acquired knowledge.
-  Daily supervision of 4-6 employees.
-  Responsible for inventory shortage control.
-  Responsible for daily cash receipts.

Adam Mosqueda