Jean Michel Theriault has an impressive career in pre-sales, digital marketing, sales engineering, and social media. He has worked for renowned companies such as Oracle, Radian6, and now Salesforce.com. Jean is an expert in providing technical solutions and social media marketing for law firms and some of the biggest companies worldwide. His traveling roles have taken him to various places in Europe and North America, where he has gained experience in understanding different cultures' marketing tactics. Jean currently concentrates on how to personalize marketing strategies for different consumers across platforms. He has degrees in Computer Engineering from the Université du Québec en Outaouais and Engineering at the Université de Moncton. Jean is currently a Service Cloud Solution Engineer at Salesforce and was formerly a Social Expert, Marketing Cloud at Salesforce.