California State University-Hayward

Operational Management

San Francisco, California, United States

- Responsible for managing multiple files and prioritizing tasks to ensure all milestones are met in a timely manner.•	Implement and execute new procedures to improve work productivity.•	Responsible for participating in both online and interactive training seminars to stay informed about new lending guidelines and matrices as well as procedural changes.•	Daily communication with processing team, loan officers, title/escrow companies, loan applicants and additional third party companies to work efficiently and effectively.•	Responsible for auditing files for completeness and accuracy to prevent improper risks, shield against errors, omissions and fraud. •	Responsible for taking immediate and necessary corrective action for inaccurate files.

U.S. Bank

Mortgage Loan Associate

Women Supporting Women Meetup is a non-profit organization designed to promote women empowerment through networking and social support. Various events were designed to match women with possible mentors and mentees to achieve and contribute to their personal and professional endeavors.

Meetup

Women Supporting Women Event Coordinator

- Responsible for maintaining detailed loan status updates and informing applicants and sales partners on current progress for all loans in active network pipeline. •	Responsible for reviewing incoming loan applications and credit packages to ensure applicants meet all qualification criteria for selected loan program.•	Responsible for producing letters, spreadsheets and financial reports in relation to home property insurance, employment verification and credit report status.•	Responsible for originating loans from start to finish through various channels such as conventional, portfolio, FHA, VA, commercial and construction financing.

EverBank

Senior Mortgage Loan Processor

- Responsible for day-to-day operations to ensure employees are in compliant with employee relations and mortgage lending guidelines.•	Participated and conducted preliminary interviews for potential new hires.•	Trained and implemented new hire orientation for new employees.•	Experience with supervision of 10+ employees.

Jennie Phan

Jennie Phan