Scott Zunic is a seasoned researcher, innovator, and customer experience advocate with a demonstrated passion for using customer insights to address unmet needs. He holds a Bachelor of Applied Science in Marketing from The Ohio State University and an MBA from Franklin University. Scott has served in various roles, including Customer Advocacy, Research & Insights Lead at Huntington National Bank, Adjunct Professor at Franklin University, Customer Experience, Mortgage/Home Lending at JPMorgan Chase, and Innovation Team Manager, Business Banking at JPMorgan Chase. His experience also includes VP-level positions in Marketing Research at Dominion Homes and Paul Werth Associates, where he developed research strategies and success metrics for clients while actively monitoring the ever-evolving market trends. He is also a former Director at inChord Communications, an Account Director at National Research Corporation, and a specialist in marketing at Ohio Health. Scott's impressive track record and vast experience in research, marketing, and innovation have earned him a reputation as a customer experience evangelist dedicated to developing and executing customer-focused solutions that improve customer satisfaction and retention.