Dawn Drake is a seasoned senior business analyst and system implementation consultant, renowned for her extensive expertise in the healthcare industry. Her exceptional understanding of business practices, regulations, and technical aspects of healthcare has made her a go-to expert in the field. Dawn is an expert in gathering, analyzing, and defining business requirements and processes, resulting in improved revenues, margins, and work productivity. Her experience includes business and technical configuration and implementation of multiple claims payment applications.

Dawn has a background in healthcare business analysis, having worked with Medicare Advantage, Medicaid, and commercial products. She is an expert in risk assessment and workflow analysis and has managed large teams with varying skill sets, providing leadership in provider services. Dawn has experience in implementing claims processing software applications, including billing, membership, authorizations, provider services, claims, and EDI, making her a valuable professional in the healthcare industry.

Dawn's professional experience ranges from senior business system analyst at NTT DATA Services to Senior Advisor, Practices, and Solutions Group at Dell. She has also worked as a Business Applications Analyst at Aetna, a CVS Health Company, and Manager Billing Services and Coder - CPC at Arizona Family Physicians.

In terms of education, Dawn pursued a Masters Healthcare Management at the University of Alabama at Birmingham, a BA Business and Management, Business/Government at the University of Maryland College Park, and an AA, Business Administration at Central Texas College. She also has a CPC Certification in Professional Coding from AAPC.