Mike O'Connell is an accomplished and agile-driven product leader with a wealth of experience in delivering business solutions that delight customers. He has a strong passion for creating finished products with a focus on defined acceptance criteria and a 'definition of done' mantra. His background includes roles as a Product Owner and Scrum Master with Perspecta and Insight Global, respectively. Mike also served as an ITBM Business Process Consultant at ServiceNow, where he leveraged his expertise to help organizations unlock the full potential of the ServiceNow platform. Additionally, he has held notable positions such as Managing Partner at Long Oak Associates LLC, IT Financial Management and Governance Assistant Vice President at Arch Insurance Group, and Global Account Executive at Gartner. Mike is a graduate of the University of Maryland - Robert H. Smith School of Business, where he earned his MBA, and Fairfield University, where he received his bachelor's degree.