University of Hartford

DTC Customer Service Manager at ERNO LASZLO

Brooklyn, New York, United States

ERNO LASZLO

DTC Customer Service Manager

Duties include:
Producing, organizing, performing, and stage managing performance art cabarets in venues around NYC.
Brand strategizing and consultation.
Visual marketing manager and art direction.
Digital marketing across several platforms.
Day-of event coordination.

Freelance Event Organiser

Freelance

Hands-on partner in family-owned/operated entrepreneurial eCommerce vintage clothing and accessories business.
-  Scour estate and garage sales, antique shops, and online sites for unique, period piece purchases; write descriptions and take photos for posting to online store and social media
-  Organize, customize, and promote seasonal  and/or private 'pop up' shops and events

Macaroni Vintage

Co-Owner

Support alternate channel sales and customer service-related functions for this iconic European skin care brand in small team environment.
-  Assist business and consumer with product recommendations, selections, and sales transactions via email, phone, and live chat; review Zendesk feedback and take appropriate follow up action
-  Review, analyze, and categorize customer feedback data  via recently implemented Zendesk to establish baseline for future training,  online Q&A, and possible process improvements
-  Collaborate with Marketing team on types and timing of promotions and sale calendar to drive sales  i.e., friends and family, holiday and various cultural celebrations throughout the year
-  Revamped order process to close loops on potential fraud opportunities after review and discovery of questionable ~$50K purchases in 18 months; worked in partnership with bank to mitigate future loss
-  Coordinated/scheduled freight for international wholesale orders, ensured all orders were processed and monitored for timeliness, accuracy and customs compliance; processed invoices and secured payments

Magento
Netsuite
Shopify
Zendesk
Sprout
Celigo

Customer Service Representative

Joined Hawaii-owned, Brooklyn-based bulk wholesale eCommerce Company specializing in fragrance oils.
-  Oversaw daily management of eight-person staff, shipping operation, and warehouse space
-  Handled shipping, stock, inventory, and payment for international and domestic orders; complied with all hazardous materials (hazmat) requirements
-  Assisted with backend website work, supplied original content, and served as single point of contact (SPOC) and subject matter expert (SME) for accurate product descriptions

Save On Scents

Office Manager

As the Head Hostess on evenings, I worked closely with my managers to lead a team of up to 3 hosts placed at 2 doors in our busy Chelsea Market location. Other duties include:

Training new hires.
Handling Coat Check.
Keeping host stand and Coat Check clean at all times.
Assisting customers over the phone and in person.
Seating up to 500 people a night between reservations and walk-ins in a calm, polite, happy, and swift manner.

Giovanni Rana

Host

One of several early hires at this emerging green beauty industry eCommerce startup. "Jill of all trades" who wore multiple hats and pitched in where/as needed, including general business administration, account management, and new employee training.
-  Created/issued purchase orders for >60 global vendors and served as vendors' primary point of inquiry/contact for discussion/resolution of merchandise and invoice-related issues

Spirit Beauty Lounge

Hired for first professional job after moving to New York City to pursue career in theater.
-  Scheduled/organized all classes for students and instructors; always sought to accommodate varied business professionals and dance enthusiasts varied schedules
-  Coordinated and arranged international travel, including to Far East, for franchise owner, students, and teachers; occasionally acted as "greeter" at on site events

Gwyneth Jonnes