Dwain Cox

Dwain Cox serves as the Executive Director of Customer & Market Insights at Chick-fil-A's Corporate Support Center. His role involves leading initiatives that focus on understanding customer needs and market trends to enhance the company's service and product offerings.

Professional Background

• Current Role: As Executive Director, Cox is responsible for guiding the Customer & Market Insights team, which plays a crucial role in shaping Chick-fil-A's strategic direction based on consumer feedback and market analysis.12
• Previous Experience: He has a rich background in design and innovation, with over 35 years in the industry. Before his current position, he was involved in founding various initiatives and leading teams focused on design excellence.25

Skills and Expertise

• Design Leadership: Cox has been recognized for his leadership in design, emphasizing the importance of user experience within the hospitality sector.3
• Market Insights: His expertise extends to analyzing market trends, which helps Chick-fil-A stay competitive and responsive to customer preferences.4

Cox's extensive experience and leadership in both design and market insights make him a pivotal figure at Chick-fil-A, contributing significantly to the company's ongoing success.