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Dustin Tollefsrud
Customer Experience | Operational Excellence | Contact Center: I identify, design, and implement process improvements that transform the employee and customer experience. Through culture I elevate CX to the next level.
Professional Background
Dustin Tollefsrud is a seasoned customer experience and telecommunications executive with over a decade of professional experience dedicated to pioneering customer growth and innovative service delivery. His career has been characterized by a strong focus on people leadership, where he has consistently inspired teams to excel and outperform expectations. With a comprehensive background in managing support solutions for some of the largest multinational corporations, Dustin has developed a keen knack for identifying and implementing operational improvements that drive efficiency and enhance customer satisfaction. His instrumental role at Comcast is particularly notable, where he served in various capacities, ultimately rising to the position of Senior Director of Customer Experience and Business Process Improvement. This role allowed him to leverage his skills in process optimization while fostering a culture of excellence within his teams.
Education and Achievements
Dustin's strong academic background complements his professional expertise. He holds a Master of Science (MS) in Business Administration and Management from Minot State University, along with a Bachelor of Applied Science (BASc) in the same field, which includes a focus on International Business. His education laid the foundation for his analytical skills and strategic thinking, which have been critical in his roles across different organizations. Additionally, he has pursued further study in Business Administration and Management at McKendree University, showcasing his commitment to continuous learning and professional development.
Throughout his career at Comcast, he has held several key positions that highlight his capability and commitment to excellence in customer experience. These roles have included Director of Regional Field Operations/Chief of Staff, where he was instrumental in ensuring seamless operational functionality across regions; and Director of Comcast Business Installation and Service, where he oversaw essential aspects of service delivery. Furthermore, during his time as Manager of Vendor Sourcing, Management, & Governance, he demonstrated his expertise in managing complex vendor relationships to enhance service quality and maintain cost-effectiveness. Dustin's early career at Sykes Enterprises Incorporated and Sprint molded his foundational skills in technical support and customer care, equipping him with a well-rounded skill set that he has carried into his later roles.
Achievements
Dustin's track record speaks volumes about his effectiveness as a leader and innovator. He consistently surpasses business goals through his methodical approach to customer experience strategy, which focuses on data-driven decisions and agile responses to market changes. His leadership style nurtures collaboration, allowing his teams to innovate and find creative solutions to complex challenges. Dustin’s dedication to excellence is reflected not only in his professional achievements but also in his ongoing commitment to lifelong learning. He actively seeks opportunities for growth, emphasizing the importance of adaptability in the fast-paced telecommunications industry.
With a rich blend of academic knowledge and practical experience, Dustin Tollefsrud stands as a prominent figure in customer experience management within the telecommunications sector. His strong insights into business processes and customer service delivery continue to make a significant impact on organizations aiming for excellence in customer satisfaction and operational efficiency.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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