Duane Herring

Duane Herring is a results-driven Digital Workplace strategist and Employee Experience thought leader with a robust background spanning over two decades in leading technology transformations across IT, retail, and hospitality sectors.

His expertise lies in workplace technology, enterprise collaboration, HR technology, and mobility, coupled with a keen focus on enhancing customer and user experiences through innovative solutions.

Duane excels in fostering cross-functional partnerships with departments like IT, HR, Property, and Internal Comms to optimize employee journeys and leverage technology as a facilitator for productivity and innovation.

With a diverse skill set encompassing ITIL, project management, vendor management, and customer/user experience optimization, Duane ensures smoother operations and seamless customer interactions for world-class experiences.

Educationally, Duane has a strong foundation built on certifications in IT service management, retail operations, marketing, and human resources, complemented by specialized training in project governance, business communication, and consultancy.

Throughout his career, Duane has held key roles at prominent organizations such as IAG and Commonwealth Bank, where he drove digital workplace strategies, enterprise mobility services, and product management initiatives.

His tenure also includes managerial positions in telecommunications, managed services, and restaurant operations, underscoring his versatility and proficiency in diverse business domains.