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Drew Hayes
Driven by a passion to provide the ultimate in customer experience
Drew Hayes is an analytical and goal-driven professional with exceptional project management and problem-solving skills. He is known for his passion and charismatic leadership style, which centers around maximizing engagement and productivity. With a thorough background in client services and customer experience, Drew excels as a detailed project manager, handling implementation, integrations, and customizations.
Drew brings a wealth of management expertise, particularly in enterprise software companies with a focus on SaaS and B2B services. His experience in global team-building has significantly contributed to fostering a strong company culture. As a process design and efficiency expert, Drew has consistently surpassed expectations and delivered exceptional results. He has played an integral role in various management teams, directly reporting to C-level executives.
Education-wise, Drew studied International Relations and Affairs for his Bachelor of Science degree at the University of California, Santa Barbara. Additionally, he pursued General Studies for his Associate of Arts (A.A.) degree at Woodland Community College. Drew's academic background complements his professional experience, providing a well-rounded skill set.
Currently, Drew holds the position of Vice President of Customer Success at CONQUER. Previously, he served as the Director of Client Services, Product Head, and Strategic Partnership Manager at CONQUER. Before joining CONQUER, Drew worked at Maintenance Connection LLC in various roles, including Manager of Customer Success, Customer Experience and Support Supervisor, and Process and Systems Analyst.