Douglas Hanna

Douglas Hanna is a seasoned executive in the technology sector, currently serving as the President and Chief Operating Officer at Kustomer, a conversational CRM platform. He recently transitioned to this role from Grafana Labs, where he was the Chief Operating Officer. During his tenure at Grafana Labs, Hanna played a crucial role in scaling the company from its seed stage with 75 employees to over 1,000 employees through its Series D funding round.12

Professional Background

• Kustomer: As President and COO, Hanna oversees all customer-facing operations, including marketing, sales, partnerships, customer success, support, and services. His leadership is expected to enhance Kustomer's operational efficiency and customer experience.2
• Grafana Labs: At Grafana Labs, Hanna was instrumental in developing the company's go-to-market strategies and internal operations. His efforts contributed significantly to the company's growth trajectory.45
• Previous Roles: Before Grafana Labs, he held executive positions at Zendesk and Help.com, where he gained extensive experience in managing and scaling high-performance teams across various stages of company growth.23

Education

Hanna is an alumnus of Duke University, which has contributed to his strong foundation in management and operational strategies.36

Skills and Expertise

Hanna is recognized for his operational expertise and ability to drive growth in tech companies. His focus on enhancing customer experiences through innovative solutions aligns with current trends in customer service technology.27

In summary, Douglas Hanna's career reflects a commitment to scaling organizations effectively while enhancing customer engagement through strategic leadership.