Doug McSorley

Customer Success Manager @ ScoreShots - Helping athletic programs (youth, high school, college & professional) create better graphics. - Delivering top-notch and high quality customer service with a focus on technology.

Doug McSorley is an experienced Customer Success Manager dedicated to ensuring customer satisfaction and success by building strong relationships and driving revenue growth. With a background in website analytics and digital marketing, he excels in data analysis, communication, and executing business growth strategies.

Throughout his career, Doug has demonstrated his passion for helping athletes, programs, and schools achieve recognition, whether through launching lacrosse programs, live scoring games, or recruiting players. He has successfully managed multiple simultaneous roles encompassing sales, customer success, quality assurance, and operations at ScoreShots.

As a remote worker since 2007 based in upstate NY, Doug is a lifelong learner with a keen interest in new technologies. He emphasizes clear communication, quick problem-solving, and going above and beyond to meet customer needs. Doug's approach to customer success involves setting clear expectations, maintaining a positive attitude, and collaborating with internal teams for customer satisfaction.