Doug Grant

Doug Grant is a senior executive at Air New Zealand with extensive experience in various leadership roles within the airline. Here's an overview of his career and responsibilities:

Current Role

Doug Grant currently holds the position of Senior Manager Cabin Crew - Enablement and Engagement at Air New Zealand.23 This role likely involves overseeing aspects of cabin crew training, development, and engagement initiatives.

Career Progression

Throughout his tenure at Air New Zealand, Doug has held several key positions:

• Senior Manager Customer Care1
• Senior Manager International Cabin Crew3
• Cabin Crew Manager - Operations3
• Cabin Crew Manager Longhaul3

Areas of Expertise

Doug Grant has developed a broad skill set over his 15+ years in the airline industry, becoming a generalist with expertise in various specialist areas.2 His experience spans:

• Customer care and communication
• Cabin crew operations and management
• Leadership of large, complex teams

Notable Achievements

During his time as Senior Manager Customer Care, Doug played a crucial role in Air New Zealand's response to the COVID-19 pandemic. He was involved in:

• Increasing customer care teams to handle the surge in customer queries1
• Implementing fare flexibility policies for affected customers1
• Managing communication during an unprecedented situation1

Professional Presence

Doug Grant maintains a professional presence on LinkedIn, where his profile can be found under the username doug-grant-96a49773.4 He occasionally shares industry insights and job opportunities within Air New Zealand's cabin crew division.