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Dorian Huynh
Product Manager, Trust and Safety at Upwork
Professional Background
Dorian Huynh is a seasoned product manager and a creative thinker in the realm of risk management, payments, and fraud prevention. With an impressive career trajectory marked by a wealth of experience in digital payments and safety at renowned organizations, Dorian currently serves as the Product Manager for Trust and Safety at Upwork. In this dynamic role, Dorian leverages industry best practices while infusing innovative, non-linear thinking to formulate effective strategies aimed at increasing approval rates and mitigating fraud.
Dorian’s career began at Wish, where Dorian initially started as a Customer Service Specialist. Excelling in this role, Dorian quickly transitioned to a Senior Fraud Analyst position, where noteworthy accomplishments included developing efficient processes and analytical frameworks that substantially reduced fraudulent activities, enhancing the overall security posture for customers and the company alike. Following the remarkable success in fraud analysis, Dorian took on the role of Product Manager for Risk and Payments, where Dorian further honed skills in product development and stakeholder collaboration, ultimately driving compelling solutions that aligned with both customer and business needs.
Additionally, Dorian has enriched their professional experience through various roles in the culinary industry, showcasing a different facet of expertise. This diverse background not only illustrates Dorian’s multifaceted skill set but also conveys a strong capacity for teamwork, creativity, and high-pressure problem-solving, all of which are essential traits in both the culinary and tech industries.
Education and Achievements
Dorian Huynh pursued education at the prestigious University of California, Berkeley, where Dorian laid the academic foundation for a successful career in product management and risk analysis. The education received here played a pivotal role in shaping Dorian’s analytical abilities and innovative mindset, fostering a keen understanding of the interplay between user experience and safety in digital platforms.
Dorian’s journey in the tech landscape has been characterized by notable achievements, particularly in the areas of risk management and fraud prevention. For instance, during their tenure at Wish, Dorian spearheaded efforts that led to significant reductions in fraud-related incidents, contributing directly to improved customer trust and satisfaction. This accomplishment not only enhanced the company's reputation but also set a new benchmark within the organization for best practices in fraud analysis and risk management.
Dorian’s leadership abilities came to the forefront when collaborating with cross-functional teams, successfully directing product initiatives that increased approval rates and streamlined payment solutions. Beyond the tech world, Dorian's background in the culinary field, having held various cooking positions, demonstrates versatility and creativity in problem-solving, vital for innovation in any industry.
Achievements
Dorian Huynh's career achievements are a testament to a proactive and innovative approach in product management and fraud prevention. Key highlights of Dorian's career include:
- Transformative Role at Upwork: As the Product Manager for Trust and Safety, Dorian is at the forefront of developing policies and technologies that safeguard user experience on the platform.
- Reduction of Fraud at Wish: As a Senior Fraud Analyst, Dorian implemented strategic risk strategies that resulted in a measurable decrease in fraudulent transactions, directly enhancing user trust and operational efficiency.
- Diverse Skill Set Formation: Through various roles, including as a Sous Chef and Lead Line Cook, Dorian has cultivated critical skills such as teamwork, time management, and creative problem-solving that are applicable across all professional domains.
Dorian Huynh defines what it means to blend diverse industry experiences with strategic insight, leading to innovative solutions that address complex challenges in trust and safety, risk management, and beyond.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.