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Donnell Wright
Account Manager at Forrester
Donnell Wright is a seasoned CX executive with a strong background in relationship management and assisting federal government agencies in defining their CX strategies. With over 15 years of research experience, Donnell combines practitioner knowledge with consulting skills to develop actionable insights aligned with key performance indicators. Specializing in CX/EX, business consulting, social media research, customer insights, and more, Donnell excels in aligning technology and data to create successful CX strategies for clients. His expertise includes market strategy, competitive intelligence, service delivery integration, BPM, product development, and more. Donnell's educational background includes studies at California State University, Long Beach, and Golden West College. Throughout his career, he has held various key roles at organizations such as Forrester, Numerator, SDL plc, Intrepid Consultants, JP Morgan Chase, Washington Mutual, and Taylor Nelson Sofres.
