Donna Drehmann

Donna Drehmann is a seasoned professional with over two decades of experience in customer experience and training. She is known for her role as a detective and customer advocate, leveraging consumer feedback to drive actionable business insights. Her passion for fairness and brand loyalty shines through, especially when dealing with challenging customers.

Donna excels in designing customer treatments, employing value-based decision-making processes, and leading successful teams. Her track record includes awards such as the 2021 Ally of the Year and the 2019 Nashville Business Journal Woman of Influence. She is a Certified Net Promoter Score Associate and a native New Yorker who has made Nashville, TN her home for over 20 years.

Educationally, Donna studied Mass Communication at Towson University and participated in leadership development programs at Nashville Area Junior Chamber of Commerce and Young Leaders Council Graduate.

Throughout her career, Donna has held key leadership positions in reputable organizations. Her roles have included Director of Customer Experience at Eargo, Site Manager of User Support at TikTok, Director of Customer Experience & Training at Postmates, Director of Customer Experience at Change Healthcare, and Owner of Listen, Learn, Live LLC. She has also served in various capacities at Asurion Insurance Services, XO Communications, Standard Register, and International Marine Fuels.

Donna Drehmann's expertise in customer experience, leadership, and team management make her a valuable asset for organizations seeking a dedicated CX Leader with a proven track record of delivering exceptional results.