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Donna Cphq
CEO, Consultant Joint Commission & CMS Prep, Standards Interpretation, Survey Specialist, Gap & Tracer Analysis
Professional Background
Donna Cphq is a highly esteemed professional in the healthcare quality assurance and regulatory compliance industry, boasting extensive experience and a deep commitment to enhancing healthcare standards across multiple settings. As the Chief Executive Officer and Consultant for Rossa, Rossa & Associates, she has mastered the intricacies of QAPI (Quality Assurance and Performance Improvement), mock surveys, and environmental healthcare assessments. Her proactive approach to identifying high-risk exposures in healthcare divisions has made her an invaluable asset not just to her clients but to the broader healthcare community.
In her capacity, Donna has built a reputation for excellence in navigating and staying compliant with stringent regulations from major governing bodies like the State, Medicare, The Joint Commission (TJC), and OSHA. Her expertise extends to critical areas such as Sterile Processing, Environmental Safety, Infection Control, and the federal laws addressing Ligature Risk and Suicides, making her a trusted source for healthcare facilities looking to rectify compliance gaps and enhance patient safety.
Under her leadership, Rossa, Rossa & Associates has maintained a remarkable track record: no failed surveys and a high success rate that keeps most clients consistently ranking in the 99th percentile. This impressive achievement is a result of her dedication to working closely with healthcare leaders and staff, fostering collaborative solutions tailored to meet the unique needs of each facility. Donna believes that effective consultation goes beyond just identifying problems; her team provides actionable solutions and real-life examples, ensuring that healthcare facilities are well-equipped to implement necessary changes.
Education and Achievements
Donna's educational background is both extensive and impressive, providing her with a well-rounded foundation in healthcare and business administration. She studied Nursing at Texas Eastern School of Nursing, earning a Diploma RN, before pursuing further education at Tyler Junior College, where she obtained an Associate of Science degree. She later received a Bachelor of Science in Nursing (BSN) from the University of Texas at Tyler, significantly enhancing her clinical expertise and knowledge.
Amplifying her qualifications, she went on to gain advanced degrees, earning both an MBA and a PhD in Business Healthcare Administration from the University of Maryland University College. This robust educational foundation serves as a springboard for her analytical prowess and strategic problem-solving skills in the complex landscape of healthcare.
In addition to her formal education, Donna holds the prestigious title of Certified Professional in Healthcare Quality (CPHQ) through the Healthcare Quality Certification Board (HQCB). This certification is notable for being the only nationally accredited program that includes a rigorous national exam along with continuing education requirements, highlighting Donna's commitment to professional development and healthcare excellence.
Notable Contributions and Current Roles
Recently, Donna was recruited by The Joint Commission to serve on the Professional Consultants Group in Acute Care, a testament to her profound knowledge and respected position in the field of healthcare quality and safety. In this role, she shares her expertise in the crucial implementation of Corrective Action Plans (CAPs) for TJC, State agencies, and the Centers for Medicare & Medicaid Services (CMS). This involvement places her at the forefront of efforts to ensure that healthcare providers not only identify regulatory issues but take effective action to correct them.
Donna and her team at Rossa, Rossa & Associates specialize in a unique approach that emphasizes proactive healthcare quality assurance. By conducting comprehensive gap analyses for various healthcare settings, including critical access hospitals, hospices, home health services, and outpatient care facilities, they offer invaluable insights into compliance issues, allowing healthcare organizations to strengthen their operational frameworks and enhance patient care.
Their motto, "We tell you what is wrong AND how to fix it," succinctly sums up Donna's approach—combining problem identification with concrete, effective solutions geared towards long-term compliance and improvement.
Collaborative Spirit and Visionary Leadership
Donna Cphq is not only a leader in healthcare quality but also a collaborator who strengthens the abilities of healthcare teams through education and partnership. Her commitment to fostering safe healthcare environments is reflected in the collaborative effort she engages in with healthcare leaders. By rolling up her sleeves and working alongside staff, she helps instill a culture of compliance that not only adheres to regulatory mandates but also prioritizes patient safety and satisfaction.
Donna's work balances the demands of healthcare regulations with an understanding of healthcare providers' real-world challenges, ensuring that they receive the support they need to excel. It is this unique blend of expertise and empathy that sets her apart and ensures that healthcare facilities can rest easier, knowing they have a steadfast partner like Donna Cphq by their side.
Conclusion and Future Aspirations
In an era where healthcare quality and safety are paramount, Donna Cphq stands out as a guiding light for healthcare professionals striving to meet and exceed regulatory standards. Her extensive background, both in practice and education, coupled with her proactive approach to quality assurance, positions her to continue making substantial contributions in her field. As she helps lead healthcare organizations toward compliance and excellence, Donna looks forward to furthering her impact by developing innovative strategies that promote patient safety and operational efficiency throughout the healthcare landscape.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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