Portland Community College

Enterprise Customer Success Manager at ZoomInfo

Leading the Enterprise Account Management team at Batch Service. Batch Service is a self-funded real estate data and technology company that empowers businesses with advanced property intelligence. Our market-leading property and homeowner data helps businesses uncover new opportunities and power our industry-defining product portfolio. Businesses across the industry rely on our technology to optimize lead generation, enhance marketing campaigns, evaluate deals, and engage with property owners first.

BatchService

Lead - Enterprise Account Manager

Responsible for managing the relationship and adoption of our top strategic/enterprise accounts 

This includes developing deployment and training plans for new users, and ongoing engagement to ensure product adoption. In addition, I serve as a strategic consultant and project manager to help my customers define success metrics and hit their numbers.

ZoomInfo

Senior Customer Success Manager

Responsible for coordinating, planning and executing the onsite customer training process as well as the public speaking engagements. I travel to offsite locations and client office's to host engaging and interactive live sessions. 

Engaged in the day-to-day management of enterprise clients. I'm responsible for the customer enablement and adoption of our service and platform. I provide consulting and strategic guidance for customer relations and retention, business development, CRM strategy, process improvement, and team building.

Senior Manager, Learning & Development

Responsible for the day-to-day management of relations & retention.

DiscoverOrg

Manager, Learning & Development

DiscoverOrg provides in-depth IT Department Intelligence on Fortune Ranked, Midsize, and Small-Medium Enterprise sized companies, Government Agencies and Universities. Our information includes IT OrgCharts, contact name and professional title, direct dial phone number and verified email addresses

•	Train clients on the DiscoverOrg database
•	Provide Tier 1 and Tier 2 technical support and resolve customer requests
•	Provide Professional Services relating to CRM integration and Account Customization
•	Host webinars to engage clients and increase client involvement

Customer Support Specialist

I Identify trendsetter ideas by researching industry and related events, publications, and announcements, tracking individual contributors and their accomplishments. Then Locate or propose potential business deals by contacting potential partners, discovering and exploring opportunities. Once potential clients are identified, I must build a strong relationship, and screen analyze market strategies, deal requirements, potential, and financials, evaluating options and resolving internal priorities. I also must examine potential risks, needs, and goals of our clients in order to fit our capabilities to their needs. I then will manage this project and relationship through the several phase process of research, development and production.
Outside of the business development and account management above, I have a strong roll in the back of house. I manage the company CRM, communicate business statistics and standings to the team, create and maintain communication vehicles and spreadsheets, and ensure the follow-up information is flawless. Industrial Design works in highly confidential work environments, thus requiring my technology background to be close at hand in working with servers, computer programs, setup, security and compliance with customer’s Intellectual property

Modern Edge, Inc.

Account Manager

I was responsible for accounts billing and payable, retention, marketing, and customer support. This role allowed me to bridge the gap between sales and operations and use my problem-solving skill set to support the long-term goals, strategy and culture of the company.

Operations Manager

I strategically planned, developed, executed and managed the overall sales efforts and strategy of this Marketing Firm through effective Direct Sales Strategies. Being the leader, I had to be exceptional at evaluating the clients needs, then intuitively tailor our services to fit the client and lead a team to do the same. I was responsible for the contract process, from signing to billing and attrition. Being the ‘face’ of this business, I was responsible for utmost client satisfaction, no matter which sales professional I was managing through. These directives were executed while meeting and exceeding sales goals of my own. Sales Professional of the Year, 2011 & 2012.

Sales Manager

Managed the overall daily operations of this fast paced and ever changing retail environment. My role was inclusive of everything from the management of staff, including retention, scheduling and HR, to ensuring the customer experience was nothing short of exceptional, start to finish. I was responsible for the development of client and vendor relationships, and client retention. In this role I was regularly responsible for the planning, coordinating and hosting of client events; always ensuring the clients needs were met and exceeded.

Chopperz

Outside sales in the Building Material Supply industry. Developing new clients, sustaining current accounts, incorporating the sales cycle process.​I was responsible for soliciting, negotiating with and developing new and repeat clients through various efforts; outside sales calls, telemarketing, mailings, referrals, networking, and the like, in order to to maximize revenue and meet/exceed goals. Ensure the future success of the company by developing a marketing strategy by analyzing historical, current and future industry/market trends and creating selling strategies to capture the maximum amount of revenue and meet/exceed sales goals. Develop and continually enhance relationships with key corporate, business and individual accounts to maintain and increase company profit.

Parr Lumber Company

Outside Sales

Assisted outside sales representative in customer support and retention. Developed, maintained and continually enhanced relationships with key corporate, business and individual accounts through effective account management and service. Notified and coordinated customer specifications with other sales members, and quickly, efficiently responded to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects. Maintained accurate records and files to provide account history, ensure future/current quality service, and enhance future prospects/accounts. I effectively assisted the outside sales efforts in anyway required included but not limited to account management, blueprint modification, customer service and bids/estimates.

Don D.