Dolf van der Haven

Dolf J.H. van der Haven is a highly experienced Service, Quality, and InfoSec Management consultant known for his human-centric approach in advising and supporting companies to optimize their Service Management processes and organization. With 25 years in the ICT industry and 15 years in people and business management, Dolf brings a wealth of expertise to drive efficiency and cost-effectiveness in service delivery, resulting in heightened customer satisfaction and improved business outcomes. He holds notable certifications in Full Service Management like ITIL 4 Managing Professional, COBIT5, VeriSM Professional, ISO/IEC 20000 Master, as well as in Information Security such as ISO/IEC 27001 Lead Auditor, CISSP, CISM, and various other industry certifications. Dolf is also an accomplished author with publications covering Service Management, Governance, and Psychotherapy. Additionally, he is a certified coach and psychotherapist. Dolf's insights and expertise can be explored through his articles available on his website.

Dolf J.H. van der Haven's educational background includes studying NLP Practitioner, NLP Master Practitioner, and NLP Counseling at the Nederlandse Academie voor Psychotherapie, as well as pursuing a M.Sc. in Geophysics and a B.Sc. in Physics from Utrecht University.

In the professional realm, Dolf has held various key roles including Quality and Information Security Manager at Verizon Enterprise Solutions, Expert ISO/IEC JTC1/SC40 Service Management and Governance of IT at ISO - International Organization for Standardization, Co-founder and Managing Director at Powerful Answers, Manager Service Enhancements and Innovation, Associate Director Global Engineering Solutions EMEA, and Manager Global Engineering Solutions at Verizon Enterprise Solutions. He has also a background in coaching and counseling through his former ownership of Integral Coaching & Counseling Van der Haven. Earlier in his career, Dolf held positions such as Manager Customer Network Engineering EMEA at MCI Communications, Network Design Engineer at MCI Communications, and Consultant at IBM.