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Dobromir Ivanov
Service Delivery Manager at DXC Technology
Professional Background
Dobromir Ivanov, a seasoned professional from Bulgaria, has cultivated a diverse and impressive career across various sectors, including technology, operational excellence, and client relations. Currently serving as a Service Delivery Manager at DXC Technology, Dobromir plays a pivotal role in enhancing service quality and ensuring client satisfaction through his deep understanding of processes and operational efficiency. Before his current position, he demonstrated his expertise in operational excellence at Coca-Cola European Partners, where he successfully served as the Manager of Operational Excellence and previously as Team Lead for Pricing Master Data in Germany. His work has helped optimize workflows and improve project delivery in multi-faceted environments.
From his early days in technology as a Storage Engineer at IBM and a Server Engineer at Hewlett-Packard, Dobromir built a robust foundation in IT infrastructure. His expertise in technology was further complemented by earlier roles that included being an Internship Coordinator at the Permanent Representation of the Republic of Bulgaria to the European Union and a Client Relation Expert at Novartis with C3i Europe. These roles have shaped his solid communication and interpersonal skills, proving beneficial in every subsequent position he undertook. He also provided customer service support at Allianz Insurance through Sutherland Global Services and as a Customer Service Representative for T-Mobile at Sitel, where he honed his skills in customer engagement and issue resolution.
In addition to his work at the Bulgarian Football Union as a Liaison Officer, Dobromir has consistently demonstrated his commitment to improving processes and driving efficiency throughout his career. His extensive work experience across various esteemed organizations provides him with a unique holistic perspective on operational success combined with in-depth knowledge of service delivery and technology.
Education and Achievements
Dobromir Ivanov's extensive education complements his professional experience. He began his educational journey at the renowned 91. German Language High School, where he built strong linguistic skills that would serve him well in his future endeavors. Continuing his studies at Sofia University St. Kliment Ohridski, he earned a Bachelor's degree in European Studies/Civilization, laying the groundwork for his understanding of the political and social frameworks of Europe.
Dobromir’s commitment to furthering his expertise is evident through his accomplishment of obtaining both Lean Six Sigma Green Belt and Black Belt certifications from the Lean Methods Group and The Council for Six Sigma Certification, respectively. These accolades signify his dedication to improving operational efficiency and quality management in various processes.
Furthering his education, Dobromir pursued a Master of Arts (M.A.) in Political Science and Government at the University of Vienna, focusing on critical political issues that affect Europe today. His experience as an exchange student in the Erasmus programme at Universität Osnabrück enriched his learning experience, providing him with a global perspective that has undoubtedly informed his professional endeavors.
Achievements
In addition to his formal education and professional titles, Dobromir has achieved significant milestones in various positions. His work in operational excellence at Coca-Cola European Partners is notably impactful; he was responsible for implementing innovative strategies that enhanced operational workflows and customer satisfaction. Dobromir's ability to lead cross-functional teams has enabled him to foster collaboration and drive successful outcomes in all his projects.
At DXC Technology, Dobromir’s current role as a Service Delivery Manager showcases his leadership in enhancing the company's service delivery frameworks, ensuring that client needs are met with the utmost efficiency. Furthermore, his background in technology from roles at IBM and Hewlett-Packard has significantly contributed to his success in managing complex service delivery systems.
Aside from his corporate career, Dobromir's role at the Bulgarian Football Union as a Liaison Officer demonstrated his versatility and ability to adapt to different environments. Here, he successfully navigated the intricacies of sports management, highlighting his multifaceted skill set and ability to contribute meaningfully across various fields.
Overall, Dobromir Ivanov exemplifies a dedicated and accomplished professional whose educational background and career trajectory reflect a commitment to excellence in technology and operational management. His ability to leverage diverse skills and experiences enables him to make substantial contributions to any organization, improving processes and driving operational success.
Achievements and Certifications
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