Dmitry Kuzyakin

Dmitry Kuzyakin is a seasoned professional with a strong background in Customer Value Management (CVM), Information Technology (IT), and Automation within the retail business sector. His expertise lies in management, customer business transformation, KPIs, and strategic initiatives.

Dmitry Kuzyakin pursued his education as a graduate student, specializing in Intelligence, at the prestigious Moscow Institute of Physics and Technology (State University) (MIPT). This academic background has equipped him with the necessary skills and knowledge to excel in his professional endeavors.

Throughout his career, Dmitry Kuzyakin held key positions in renowned organizations, showcasing his leadership and proficiency. He served as the Customer relationships and research Division Director at Renaissance Insurance, the Director of Customer Relationship Management at IBS, and various roles at VTB24 including Vice President, Director of CRM Department, Acting Head of CRM and Clients Research, Head of CRM Project Management Department, and CRM Project Manager. Additionally, he contributed his expertise as a CRM Project Manager at Russian Standard Bank.

Dmitry Kuzyakin's extensive experience in customer value management, IT, and automation, coupled with his strong educational foundation, demonstrates his capability in driving business success through strategic planning, customer-centric approaches, and implementation of key performance indicators (KPIs). His achievements in leadership roles underline his dedication to enhancing customer relationships and spearheading transformative initiatives within the retail business sector.