Dmitry Harapko

Dmitry Harapko is an accomplished Customer Success Executive with a solid background in the SaaS industry, specializing in Customer Success Management, Team Building, Business Expansion, and Customer Engagement & Retention.

With a focus on defining and implementing optimal customer journeys, Dmitry excels in building top-performing customer-centric teams geared towards fulfilling strategic objectives.

His leadership has directly impacted over 20 customer success, support, and account managers, some of whom have gone on to establish Customer Success divisions in various organizations as leaders in the field.

Dmitry's expertise spans across Customer Success, Customer Onboarding, Engagement & Retention, Customer Relationship Management, Account Management, Team Management, SaaS, CRM, Product Management, Engagement Techniques, Enterprise Sales, and Partnership Programs.

Education-wise, Dmitry holds a Master of Business Administration with a specialization in Entrepreneurial Management from Jönköping International Business School, an M.Sc. in International Economics from Ternopil National Economic University, and has studied Business Administration as an exchange student at Aarhus Business College.

In terms of professional experience, Dmitry has held key roles such as Head of Customer Success at airSlate, Founding Member at Gain Grow Retain, Head of Sales and Business Development at IDENTANCE, Head of Customer Success at CEX.IO, Customer Success Executive at HUBBER.PRO, among others.

His career journey includes pivotal positions like Customer Support and Activation Manager, Customer Support Specialist, and Process Optimization Manager across various esteemed organizations before consolidating his standing as a National Key Account Manager.

Dmitry Harapko's career embodies a profound commitment to enriching customer experiences, driving business growth, and fostering enduring client relationships through his strategic adeptness and people-focused leadership.