UC San Diego

Risk   -   Tech   -   Culture

Skills: Critical Thinking · Managing Partners · Product Support

Patreon

Payment Operations Lead

Patreon is a membership platform that makes it easy for artists and creators to get paid.  
 
Thousands of musicians, podcasters, video game developers, comic creators, and others are making a salary on Patreon. Through ongoing funding, they are able to spend more time engaging their fan-base in an interactive way and continue to populate the internet with beautiful things that millions of people enjoy.

Fraud Specialist || Trust & Safety

• Analyze projects that connect Facebook users with the most relevant social conversations (Sports, Pop Culture, Politics, etc.) by identifying personal trends. 
• Collaborate and communicate findings to product teams in order to optimize content and user experience across Facebook's various platforms.
• Provide support to new and existing product features through the development of standards and policy guidelines.
• Lead weekly cross-functional meetings to troubleshoot and execute Quality Assurance/Quality Control methods.

Facebook

User Operations Analyst  ||  Product Data Integrity

Koru is a selective, immersive business development intensive that bridges young professionals with top tech companies. The Fall 2015 program partnered with Facebook, with the focus on working with the Facebook product teams to solve current product issues, develop global market expansion strategies, implement risk management protocols, and create product feature improvements.

    •	 Analyzed > 500 quantitative user data test cases.
    •	 Developed customer insights through applied design thinking principles, rapid prototyping, business intelligence, and competitor analysis to optimize the customer experience.
    •	 Performed market research, competitive analysis, and brainstorming to scale product implementation within Asian and Middle Eastern markets.
    •	 Structured internal support systems for handling of projected user issues.
    •	 Conducted > 100 qualitative user studies to evaluate content management.

Koru, Inc

Market Researcher, Koru@Facebook

Talenthouse is a global online collaboration platform and creative community of artists, filmmakers, musicians, designers and photographers spanning 175 countries.

We host and manage creative briefs for brands and celebrated icons.

In response to these briefs, our community delivers on-brand content reliably and at scale to power creative innovation and meet the evolving needs that brands have to power their paid, owned and earned media channels.

	•	Performed online and telephone troubleshooting for a 2 million user base: identified technical  
                and non-technical issues, guided users through solutions, & tracked service requests and 
                customer product fulfillment.
	•	Prepared reports for product development programs which led to $10M acquisition of 
                investment funds.
	•	Balanced the scope of new product launches: supported diverse, cross-functional teams on
                briefing new product features to clients and community.
	•	Sourced qualified candidates for audience-specific campaigns via industry events, social
                media, and blogs; garnered up to 350 new users within Q4/13.

Talenthouse

Product Insights Manager

Swell Attitude is the leading style consulting and high-fashion suit design service. 

Merging European cuts with American on-the-go lifestyle, Swell Attitude's custom-made garments are rightfully fit for the modern-day gentleman.

      •	       Conceptualized quarterly branding strategies aimed at increasing sales and targeting    untapped demographics.  
	•	Cultivated relationships with industry leaders to create media partnerships and to expand brand recognition.  
	•	Summarized conversations and insights to create actionable improvements to media plan 
execution and deliverables.
	•	Content Management: Outlined blog posts, articles, newsletters, and communications  materials for social media channels.

Swell Attitude

Community Brand Manager

•	Orchestrated a variety of high profile events for technology firms,  fashion houses, and higher education institutions, including sales meetings, dinner banquets, and product launches.  
	•	Recruited prospective clients for private events catered to groups of 10 to 150.  
	•	Delegated a training program for new hires designed to improve staff-guest relations.
	•	Conducted administrative responsibilities for events team, including managing calendars, collaborating with external vendors, executing logistics and client accommodations, & preparing reports for financial data.

Left Bank Brasserie

Event Coordinator

With over 47,000 global customers, ACTIVE is the leading provider of Activity and Participant Management™ software solutions. From operating a marathon to running a summer camp, our cloud-based technology solutions make managing and operating any activity, event or organization smarter and more efficient.

ACTIVE Network

Marketing Intern

The mission of the Student Promoted Access Center for Education and Service (SPACES) is to act as an empowering dynamic on campus where UCSD students collaborate to achieve greater educational equity. This encompasses equal access to higher education, undergraduate retention and graduation, and matriculation to graduate and professional schools.

SPACES values the power of student initiated action and organizing by providing an environment for student growth and development and thus is a foundation to create leadership and unity through community engagement.

Dino De Vera