Dimitris Vassos

Dimitris Vassos is a distinguished figure in NLU technology, boasting over 18 years of experience in Customer Care self-service solutions. He commenced his career with IBM UK in 1997, making significant contributions to IBM’s Voice product portfolio and its global implementation. In 2002, he established Omilia in Athens with a mission to revolutionize traditional IVR systems, leading the company to become a prominent player in NLU technology on a global scale. Dimitris has spearheaded the delivery of cutting-edge Natural Language self-service solutions to various organizations worldwide, earning accolades for deploying pioneering Conversational Self-Service solutions, particularly for the Royal Bank of Canada and numerous other enterprises across 17 countries. He is renowned for his unwavering focus on enhancing Customer Experience and achieving substantial ROI through his innovative approaches.

Dimitris Vassos is characterized as a committed entrepreneur with a profound hunger for innovation, exceptional leadership qualities, unmatched technical proficiency, and a remarkable aptitude for international business development. His distinguished career highlights consist of successfully overseeing over 27 NLU self-service deployments in prominent sectors like MNOs, Banks, and utilities. His proficiencies encompass a wide array of specialties, including Artificial Intelligence, Speech Recognition, Natural Language Processing, Voice User Interface design, Interaction modelling, Dialog Management, Self-Service technologies, CTI, IVR, Customer Experience optimization, and Machine Learning. Dimitris Vassos's academic background features a comprehensive education, including an Apolytirion from Moraitis School, an M.Sc. from Imperial College London, and a B.Eng. from the same institution. Currently, he holds the position of Founder & Chief Architect at Omilia, a renowned leader in Conversational Intelligence.