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Diego Tejón
Service Director at GLORY Global Solutions
Professional Background
Diego Tejón is an accomplished engineer with an extensive background in leading multicultural and diverse teams within the global elevator industry. Since commencing his journey with thyssenkrupp Elevator in 2006, Diego has developed a wealth of experience across multiple segments, including leadership roles and operational excellence. His profound understanding of Service and Customer-centric philosophies has allowed him to make significant contributions to the organization's growth and efficiency.
His role encompasses a global responsibility where he supports local organizations in enhancing business excellence and driving optimization strategies within the Field Service Business. Diego's dedication is evident in his commitment to championing Service as his passion, always keeping the Customer at the forefront of his initiatives. This adaptability and focus on results have seen him thrive in various capacities throughout his career, from hands-on leadership positions in multinational subsidiaries to strategic advisory roles at the corporate level.
Diego’s experience is not just limited to the elevator sector. He has also gained remarkable expertise in the construction industry, specializing in both residential and infrastructure projects. His ability to commercialize tailor-made solutions while also engaging in selling and renting construction materials showcases his versatility and in-depth knowledge of diverse sectors.
Education and Achievements
Diego’s educational journey has equipped him with the foundational knowledge needed to excel in his fields of expertise. He studied Industrial Engineering with a focus on Mechanical Construction at the esteemed Universidad de Oviedo, where he earned his Master's Degree. Additionally, he furthered his academic credentials by completing a 6th year at Danmarks Tekniske Universitet, one of the leading technical universities in Denmark. His pursuit of excellence continued with studies at ESMT European School of Management and Technology and Ashridge Executive Education, where he honed his skills in leadership and corporate strategies.
Through a combination of relevant education and hands-on experience, Diego has achieved several milestones during his career. He has progressed through various roles at thyssenkrupp, illustrating his adaptability and growth mindset. His positions have ranged from being a Sales Representative in the Pre-Sales Department to contributing significantly as the Service Director in Spain and Turkey, among others. Each transition reflects Diego's relentless pursuit of excellence and his capability to drive business growth through innovative service strategies.
Skills and Competencies
Diego Tejón possesses an impressive skill set that includes Sales (both B2B and B2C), Customer Experience enhancement, Service and After-sales Management, Process Optimization, Business Development, Corporate Strategy formation, Change Management, Digitalization, Mergers & Acquisitions, and Integration protocols. His multifaceted expertise equips him to navigate complex business environments and implement effective strategies to achieve organizational objectives.
His operational experience spans across several countries such as Spain, Germany, Turkey, Israel, Greece, Romania, and Bulgaria, further emphasizing his ability to adapt and thrive in diverse cultural contexts. This international exposure enhances Diego's understanding of global market dynamics and equips him to deliver tailored solutions to clients operating in different regions.
Notable Achievements
Diego's career is marked by notable achievements at thyssenkrupp and significant contributions to the elevator industry. His leadership in multiple positions showcases a remarkable ability to influence and spearhead change, streamline service operations, and optimize overall business performance.
- As a Senior Service Manager in Germany, Diego played a pivotal role in enhancing service delivery and operational efficiency, making substantial contributions to customer satisfaction rates.
- His strategic initiatives in Turkey as the Service Director led to improved service standards and business process optimization, demonstrating his commitment to operational excellence.
- Throughout his tenure as Business Development Manager across different regions, Diego has consistently identified new market opportunities, fostered client relationships, and driven revenue growth, showcasing his prowess in business strategy and development.
- His expertise in Digitalization and IoT integration reflects his foresight in adapting to market trends and aligning operational capacities with technological advancements.
Conclusion and Future Directions
In summary, Diego Tejón epitomizes leadership and adaptability in engineering and service management. His experiences range widely across sectors, proving his versatility and commitment to excellence. With his customer-driven approach and extensive international experience, Diego is positioned as a valuable asset to any organization looking to optimize and grow its operations.
With future trends leaning heavily towards digital transformation and automation, Diego is ideally placed to leverage his skills in supporting organizations as they navigate these changes. His robust professional journey and dedication to service excellence will undoubtedly shape a successful trajectory for any initiative he undertakes moving forward.
tags':['engineering expertise','international experience','thyssenkrupp elevator','leadership development','Field Service business','customer-centric strategies','digital transformation','business development','construction industry knowledge','process optimization'],
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