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Didier Fernandes
Manager, Advanced Services at Cisco Systems
Didier Fernandes is a highly motivated Technical Support and Professional Services professional with a strong track record of success in Network Services Delivery.
He excels in building relationships with customers, internal teams, and peers, showcasing exceptional communication skills.
Didier is known for his leadership, embracing diverse backgrounds and approaches while upholding integrity and honesty.
His experience spans Technical Support organizations, including expertise in 24x7 models and Advanced Services.
Didier holds an MBA in Finance from Colorado State University and a Diplome d'Ingenieur in Engineering from Ecole des Mines d'Ales.
His career includes roles such as Manager of Advanced Services Managed Services, Customer Network Engineer, Manager of Customer Support, Engineer of Advanced Services, and TAC Engineer at Cisco Systems, along with a position as a Customer Support Engineer at INSSINC.
