St Thomas Aquinas High School

Communications Training Supervisor at Peel Regional Police

Brampton, Ontario, Canada

- Conducts and/or oversees the research, development and implementation of training for the Communications Centre.• Researches training and development approaches and techniques, designs training programs and delivers classroom training, using varying instructional techniques and training methods, ensuring compliance with standards.•Creates and maintains user manuals and handouts, providing detailed functional information, e.g. Niche RMS, PQT, CAD, Sex Offender Registry.•Assesses training needs of all Communications personnel; reviews Communications staff training records in HRMS, runs queries to identify candidates for OPC and PRP training courses and to ensure mandatory training requirements have been met; liaises with the Training Bureau to ensure Communications staff are scheduled and/or registered for both internal and external courses administered by the Training Bureau.•Monitors the progress of training and provides remedial training and recommendations to meet identified development needs.•Acts as a consultant to members on issues of communications training.•Liaises with members, chairs and/or participates on standing and ad hoc committees involving training and other related Communications issues.•Researches, compiles and develops policies to maintain and update the Communications Operational Manual, the Communications Training Guide and the Bell 9-1-1- Manual.•Supervises the daily and weekly activities of the Communications Training staff providing for staff development and training, establishing performance standards and conducting performance evaluations, with direct input into hiring decisions.•Attends courses to stay abreast of new training techniques and topics which may be applied in the Communications area.•Participates on internal and external selection boards for Communicators and co-ordinates college student co-op placements within Communications.

Peel Regional Police

Communiactons Training Supervisor

- Responsible for training and evaluating new recruits in a classroom setting •Being in charge of classes of 5-10 students•Documenting their progress•Identifying issues with training and possible recommending remedial training•Responsible for the upkeep of benchmark reviews for each new recruit in order to know their progress•Updating all lesson plans, manuals and reference material to show the correct policy and procedure held by the department. •Handling training for Communicators returning to work after a leave of absence•Afternoon training sessions for the floor•Creating and updating Manuals•Review Pursuits with dispatchers confirming that they are following procedure

Communications Training

- Making copies of phone calls or radio transmissions for investigative purposes.•Making copies of phone calls or radio transmissions for Court Preparation. •Auditing and Vetting calls for Court Preparation.•Burning CD’s with the required information or emailing wav files to the Officer or Crown making the request.•Assisting with investigations involving voicemail recording by retrieving messages remotely from a taped line in Communications. •Data entry of all CD’s and wav files created

Audio Analyst

- Responsable for Supervision of Communicators in the processing of telephone calls for emergency services.•Replace Civilian Supervisor or Communications Sergeant when required.•Assist in preparing work schedules and updating daily logs.•Preparing time sheets and Command Log to advise upper Management of escalating calls.•Provide direction to staff and assist in resolving problems, and answering general questions.•Liase with Operation Supervisors, the public, in order to co-ordinate the dispatching of police and other services.•Making appropriate decisions and contacting proper personnel during emergencies or pursuits•Responsible for Supervising Dispatchers and making sure calls are dispatched in a timely manner

Acting Supervisor

- Responsible for training and evaluating new recruits•Training new Communicators in class on the responsibilities of the position.•Provide access and training on all tools available to do their job effectively.•Educate trainees on the rules, regulations and directives of Peel Regional Police and ensure compliance.•Test knowledge; provide written weekly evaluations highlighting strengths and any short coming that need to reviewed.•Provide mentoring to new recruits ensuring they feel comfortable and have a go-to person.•Recommending termination and/or remedial training if they do not pass qualifications

Peel Regonal Police

Trainer

- Responsible for taking and evaluating calls for police assistance and co-coordinating the dispatch of police or other emergency services.•Gather necessary information to determine the service that is required or initiate call for service through Computer Aided Dispatch System.•Provide support services including call outs, telephone listing, CPIC/CAD queries, and NICHE and sex offender registry checks.•Assign calls for service; coordinate the dispatch of police and other emergency services for each call.•Monitor actives and locations of police units via the voice radio, CAD systems and dispatches as appropriate to maintain police coverage.•Provide direct assistance and relief for dispatchers.

911 Dispatcher

- Compiles and verified by telephone/fax the alarm file on WINPAC’s and CAD computer systems•Maintain exception files•Communicates with the public, alarm companies and monitoring stations.•Process cautions, suspension notices, and reinstatements.•Performed computer applications (ex : downloading, uploading and purging of data)•Maintain current contact information on file.

Alarm Program

- Responsible for communication effectively to the public, deal with emergency calls and correctly forward incoming calls.•Answer calls, provide answers to public inquiries.•Updates all personnel listing and numbers for queries.•Pages personnel as required.•Reports any telephone problems to Bell Canada

Dianne Lamb