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Diana Rubine
2022 Top 100 Customer Success Strategist | Customer Success Executive | Co-Founder at CS Ladies | Driven to increase customer satisfaction
Diana Rubine is the Director of Customer Engagement at Spike, a position she has held since 2021.3 With over 15 years of experience in Account Management and Customer Success across various industries, Diana brings a wealth of expertise to her role.12
Professional Background
Diana joined Spike in 2022 as the Director of Customer Engagement, where she leads the Sales, Support, and Customer Success Management (CSM) teams.4 Her responsibilities include overseeing customer communication, client management, and fostering long-lasting relationships with clients.
Skills and Expertise
Diana is known for being a results-driven and seasoned customer success leader with multicultural expertise.5 Her areas of focus include:
- Increasing customer retention and engagement
- Developing effective client management strategies
- Implementing proactive customer success approaches
- Leveraging data and insights to improve customer experiences
Education and Background
Diana holds a degree from Universidad de La Sabana, which she attended from 1999 to 2000.6
Additional Roles
In addition to her position at Spike, Diana is also a Founding Member and Initiator at CS Ladies, an organization focused on customer success professionals.3
Diana Rubine's LinkedIn profile can be found under the username "dianarubine", where professionals can connect with her and learn more about her experience in the customer success field.
