University of Cincinnati

Director Of Operations at Sitel

Foundever

Director Of Operations

Education at Work

Vice President Operations

Director of Operations

Education at Work is a contact center and services provider solving significant customer service problems and IT/technical support challenges for our clients. Energetic, tech-savvy college students are at the core of our clients’ successes. Our mission as a non-profit organization is to invest in helping college students develop important career skills while also improving our clients’ business results. By helping our clients achieve their goals, we provide more valuable experiences for our student-employees
- Overall operational responsibility for multiple EAW programs
- Performance delivery that exceeds client-partner performance standards.
- Development of the student-employee, supervisory and operations staff. 
- Continuous customer service and process improvement for Education at Work and our valued clients.

Sr. Manager, Operations

Convergys

Sr.Manager, B2B Specialty Operations

Solution Architect

Diana Kempf