Galgotia's College Of Engineering & Technology,Greater Noida

F.M.C.A RBS College,Agra

RipenApps

Noida, Uttar Pradesh, India

Responsible for overall Operations,Processes,Business partnerships,High growth Business and startups consulting at RipenApps. I am passionate about Mobile Technologies and at RipenApps my vision is to make technology innovation in Mobile App development space

Chief Operating Officer

- Designed and Roll out ITIL Processes to support IT Infrastructure•      Application/Service migration Planning and support to MS Azure cloud well versed in planning and execution of Azure cloud-based migrations and IAAS Solutions.•	Involved in various cloud-based solutions using Windows Azure IAAS, PAAS and SAAS.•	Plan, develop and manage the infrastructure to enable strategic and effective use of tools•	Worked on Azure Web Role, Worker Role and Web Apps•	Implemented Azure Storage blobs/files/Tables/Queues & SQL databases & Manage Access•	Integrate an app with Azure Active Directory.•	Experience in Azure Automation (Stop/Start Virtual Machines)•	Configure a virtual network/ Modify network configuration & Design and implement a communication strategy.•	Reporting to the Group Manager for technical escalations, analyze top-issues and top call drivers for the week and provide action plans to streamline processes•	Handle escalated Support tickets till closure for MS Azure IaaS platform•	Exposure to working with various issue severities, engaging specialized teams, close deadlines•	Work closely with the program management / product group for info on new released features•	Perform root cause analysis and Troubleshooting technical issues•	Creating Documentation for Project Knowledge Transferring.

HCL Technologies

Process Manager

Handled Multi Vendor operations .Started New Line of BusinessesStreamlined Organization processes

Goyal Agriculture

Manager

Perform the management as a Problem Manager of both reactive root-cause analysis and proactive trend analysis within IT.  Management of the Major Incident Management (MIM) process and ensure adherence of the process and escalation requirements within the various support and delivery areas.• Building & strengthening relationships with stakeholders over time in regards of Incident and Problem resolution• Analyze the impact, urgency and criticality of all the high severity incidents.• Develop the Understanding to meet the high-level requirements of client and meet them.• Develop the Understanding to understand the flow of all major applications used in the system.• Co-ordination and providing relevant updates to the client and internally involve teams.• Active participation in Team Reviews, Technical Discussions and Business-related discussions.• This project is dealing with all the high severity incidents raised throughout the Whole project (Including Bangladesh, Srilanka, Infratel and Africa account). This includes incident management total incidents (raised, closed, escalated) throughout the Whole project.• Problem Management (Total RCA raised, closed within SLA or Escalated to management.)• Generate all the monthly, weekly, Daily reports related to all the high severity incidents.• Analyze the exact cause, resolution and impact on business of the incident.

Problem Manager and MIM Team Lead

- As SCS configured and tested Aon Hewitt's proprietary Total Benefit Administration (TBA)• Tested the code and debugged issues/defects prior to the code being moved to production.• Reviews analysis documents prepared by the Systems Analyst and configures (using graphic user interface tools) the TBA System to fix a system defect or complete a client request/change. Completes high level testing to ensure no major defects are in the code. Executes test plan (including regression testing) by identifying/creating test participants and performing calculations for expected results. Determines if configuration performs accurately, reflects requirements, and has zero negative impact to existing provisions. Documents defects when actual results do not meet expected results.• Analyzes issues/defects and debugs the system when configuration is not producing expected results.• Researches issues to determine if source of error is with the test data, test plan, or configuration.

PIYUSH AGRAWAL

PIYUSH AGRAWAL