Mid-Stage Collection Representative

•	Changed filters and checked plenum for debris.
•	Charged systems low on refrigerant.
•	Checked capacitor readings and replaced bad capacitors.
•	Cleaned the coil with a brush and sprayed on coil cleaner.
•	Troubleshoot HVAC equipment.
•	Performs routine maintenance of designated equipment.

Elstonaire Inc

HVAC Maintenance Technician 

Intertek

Heating Air Conditioning Technician

Skills: Microsoft Word · Negotiation · Call Centers · Debt Collection · Problem Solving · English · Customer Service

Nissan Motor Acceptance Corp

Mid Stage Collection Rep

Experienced collection representative with strong customer service, critical thinking, problem solving, and project management skills in a call center environment. Promotes quality service and effective communication resulting in high level customer satisfaction.
Effectively assisted customers with explanations of their U-Verse bills and collected payments to reduce net bad debt and days sale outstanding within average handle time requirements. Handles customer bills by using analytical and organizational skills, making necessary adjustments, educating the customer, while offering solutions to ensure opportunity for optimal collections. Proficient in systems: TRACS, CRM, EXCEL, Word, PowerPoint and Outlook.

Dexter Caldwell