Devinder Singh is a seasoned Customer Experience strategist with a Kellogg MBA, specializing in delivering transformative and disruptive outsourced customer experience and contact center solutions. With over 24 years of experience, he collaborates with Global 500 companies worldwide to develop and implement cutting-edge customer experience strategies that enhance various facets of business operations. This includes process quality improvement, contact center efficiencies, customer engagement, retention enhancement, accounting practices, share of wallet, and word-of-mouth marketing. Devinder's initiatives have consistently resulted in substantial cost savings, elevated customer satisfaction scores, improved retention rates, enhanced engagement with Millennials and omnichannel clients, as well as increased sales and cross/up-selling for diverse customer demographics.