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deShea Smith
There is no panacea for your high customer contact rate. I’ll get down to the nitty-gritty to uncover the opportunities.
deShea Smith is a professional in the customer experience field, currently serving as the Customer Insights Experience Manager for Enterprise at Charter Communications/Spectrum. Her career history includes several notable positions:
- Senior CX Program Manager at Sovos in Denver, CO2
- Director of Customer Experience at SquareTwo Financial1
- Manager of Speech Analytics at Viasat Inc.5
Smith has a background in customer service, starting her career as a Customer Service Representative at Food Lion in 2003.4 She has experience in various aspects of customer experience, including social media marketing, video production, and administrative duties.3
Education:
- Attended Hampton University
- Attended Louisiana University5
Throughout her career, deShea Smith has been involved in cross-functional projects and has developed expertise in leveraging customer insights to improve business operations.1
Highlights
Sep 23 · agribusiness.purdue.edu
Purdue Food and Agribusiness Executive Summit
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Location
Greater Denver Area
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CEO of Tapioca
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Embracing diversity of thought and collaborative leadership to foster an environment that celebrates student athletes.
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See who you know in common with deShea