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deShea Smith
There is no panacea for your high customer contact rate. I’ll get down to the nitty-gritty to uncover the opportunities.
deShea Smith is a dedicated professional with a strong background in financial analysis and customer insights. She holds a Bachelor of Science (B.S.) degree in Accounting from Louisiana State University.
Currently, deShea serves as the Customer Insights Experience Manager at Enterprise within Charter Communications/Spectrum, where she leverages her expertise to enhance customer experience and drive business growth. Prior to her current role, she held managerial positions at various organizations, including Analytics Manager at ViaSat Inc., Manager of Speech Analytics at SquareTwo Financial, IT Auditor at SquareTwo Financial, Business Operations Analyst at Connect Your Home, Consultant (Assurance and Advisory) at Comcast, and Audit Intern at Louisiana State Employees' Retirement System.
With a wealth of experience in analyzing data, managing operations, and ensuring compliance with industry standards, deShea brings a unique skill set to the table that makes her a valuable asset in the field of customer insights and financial analysis.
