Atlantic Business College

Senior Director of Customer Success and Salesforce Administrator at Socialgist

Socialgist helps your business thrive. Our platform provides access to the world's most diverse sources of social media data while making it easy for our clients to consume only the information that is relevant to their business. We structure, store and index millions of web pages per day in our own data centers, allowing the largest companies and biggest brands in the world to rely on us. The Socialgist team has been managing social data for over a decade and we are the leaders in content aggregation. Let us help you turn complex data into query-able content. Our job is to make sure you get the gist of what you need.

Socialgist

Senior Director of Customer Success/Salesforce Administrator

We specialize in GROWTH!!  
Our main focus is to help our customers become more competitive and increase profits through market analysis, strategy planning, lead generation, business development/Sales, training/coaching and more.

Lyons Consulting Agency

Owner

Responsible for managing existing customer base and new sales of STREAM data globally.  Provided coaching to sales team on process, and contract management.  Administrate and manage Salesforce CRM.
•	Led the renewals initiatives to renewing more than 90% of MRR within first 6 months of holding position.
•	Led customer usage initiative and increased STREAM platform usage by more than 50% within 1 quarter.
•	Assisted with growth of average MRR per customer by 200% within 1 year.
•	Continuously signing major brands/enterprises to high volume contracts for STREAM product. 
•	Assist Agencies and social techs to grow their business through referral business.
•	Grew adoption and optimization of Salesforce platform internally by implementing sales measurement         dashboards
•	Administer Salesforce, create and develop dashboards, reports, managing new users, develop and manage salesforce processes. Maintaining Data Integrity, Storage, and backups.
•	Collaborated with marketing on customer “win back” campaign that resulted in more than $20,000 in MRR.

DataSift

VP Customer Success and STREAM sales.

Manage day to day sales operations for Canada and 12 States.  All aspects from Cold Calling, Demoing, pre and post sales support.

Area Sales Director

All aspects of sales to public sector for the province of New Brunswick.  Development of account planning with dealer channel, and sales engineers.  Develop relationships with Highly visible politicians and government officials.
Attained 100% of yearly targets within 6 months.

TELUS

Public Sector/Enterprise Sales

Managed enterprise/F500 level accounts day to day operations of the radian6 tool. Assisted with training, onboarding and success plans for social activity.
Create and implement social media strategies for global brands.
Led growth of allocated accounts by more than 25%.

Salesforce

Customer Success Manager

Managed direct sales within the US Government accounts including; US Air Force, FBI, NASA, Army. Led a field team from a virtual sales perspective including Sales, Support, and Operations.
•	Received two president clubs in consecutive years (2006, 2007) for top North American Sales Rep.
•	Had consistent record breaking quarters including one at nearly 2000% of plan.
•	Attended Xerox Top Gun for management training.  This is a week long intense training session.
•	Participated in Lean Six Sigma project, where I obtained a green belt, to create an international marketing tool utilized by sales for prospecting.

Xerox Corporation

Sales Executive

Skills: Project Management · Team Management · Customer Satisfaction · Vendor Management · Operations Management

Derrick Lyons