St. Pius Educational Institute

Logistics Coordinator & Cargo Handling

Assisting the Relationship manager to manage a portfolio of over AED 700 Million book size.	Resolving client queries / Escalations (Telephone / Email and Walk In) effectively and ensuring client servicing is at it’s best possible service levels.	Ensuring that all the customer requests are processed through the system in form of incidents raised and are closed within the defined timelines.	Ensuring that all the payments get executed / Fixed Deposits gets booked / queries are responded to within the defined timelines which ensured liaising with various stake holders, Branch Managers, Global Markets, and Directors for special cases.	Handling inward, outward clearing of cheques, transactions, stop payment and cheque returns.	Monitoring signature verification process.	Following up with the deposit rollovers information.	Thorough knowledge of access channels (i.e. ATM, Internet Banking, Phone Banking, etc) to proactively educate clients on the same.	Being alert to cross-sell opportunities identified by accessing client needs and referring them to appropriate specialists (Liabilities, Loans, Cash Management, Wealth Management Products and Global Markets.)	New to Bank, Existing Account, On-boarding - to ensure that the customer files are up to date and documents are valid and current. Conduct due diligence (KYC / FATCA / Financial statements) being the first line of wall for Compliance related information to be checked on every file, Account creation in system.	Liaise with clients to fund the accounts i.e. Portfolio Enhancements – NTB / Existing (New to Bank)	Maintaining daily, weekly and monthly MIS to be presented on the dashboard.	Active Participation in the Audits.

First Abu Dhabi Bank (FAB)

Assistant Relationship Manager/ Commercial Banking (SME & Business Banking Customers)

- Key Account Manager for Aerospace and Aviation Customer’s.	Handling AOG’s shipment requirements for Emirates Airline, Fly Dubai and Boeing Aircrafts.	Job involves managing complete business activities of customer’s strategic and day-today operations.	Specially trained to handle Aircraft Parts for Emirates Airlines worldwide, whichIncludes operations at the Customer base in Dubai and movements worldwide.

Danzas AEI

Customer Service Specialist

- To execute and co-ordinate Import and Export of horses and live animals by air and road on a daily basis. 	Handling flight operations and clearing of documents. 	Quoting competitive rates to customers.	Making sure that vaccination, blood tests of the animals is current at the time of travel.

Equitrans Logistics LLC

Flight Operations & Cooridinating Supervisor

- Leasing and communicating to the appropriate section responsible parties of ground handling, cargo handling agent about the planned the requirements in respect of handling, document of Import/ Export and Transfer cargo.	To monitor the acceptance, handling and delivery of Import and Transfer products and associated documentation to ensure adherence to policies and procedures and facilitate optimum operational efficiency, service and product quality standards.	Plan the loading of the cargo products into the ULD / Bulk for carriage on the assigned aircraft in accordance with the priorities given and payload available to achieve the optimum utilization of capacity.	Monitor the delivery times of cargo from the ramp to the warehouse and subsequent processing to assure quality standards in respect of customer service detailing deviations in order to maintain and enhance product quality.	To check the off-loaded units planned for the next flight to maintain the smooth operation.	Special attention given to Cargo such as PER, HUM, AVI, QRT and WET cargo.	Effectively took control of the situation when flight Disruption is reported.

Derrick Dsouza