National Chengchi University

Manager at Trend Micro

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Engineering manager

☆ Managed cross-region, full-function squads to implement products for 21 countries. (BE/FE/iOS/Android/SDET) 
☆ TW Site leader of managing remote engineers for Europe tribe

foodpanda

Engineering Manager

Lead team and coordinate cross functions (Sales, Marketing, Product Manager, RD, Tech Support...) to platformize Trend Micro business including
☆ Next gen SaaS license model
☆ RBAC foundation of next gen TrendMicro enterprise solution
☆ Data-driven approach for new license model and trial customer nurturing program

Trend Micro

Senior Manager

☆ Digitalized employee services including Product  Development Group, Tech Support, HR and IT department. >60% tickets have been automated (>24,000 a year)
☆ >250% growth of customers in 1.5 years for program Trend Video (趨勢影音) as an online video streaming service. (iOS/Android/Web)
☆ Leader of TrendMicro ALG (A+ Learning Group) as L1 manager's learning group. In charge of course designing and improve 10+ L1 managers' teaming and management skill
☆ As a coach, as a facilitator, and as a friend to develop team's skill and career
☆ As the manager and architect to overlook and rebuild the next-generation HR Ecosystem, and re-energize tech team with agile approach and modern technologies. i.e. microservice, event-driven design and etc

Manager

☆ Focus on improving Tech Support and Core Tech efficiency and streamline support experience through automation and system integration. It directly resulted from <30% to >90% of threat related cases were handled automatically
☆ Assist stakeholder for better decision making by providing analytic platform with customer's behavior and case analysis.

Derek Tzeng