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Derek Frizzell
Chattanooga 311
Derek Frizzell is the Director of 311 Operations for the City of Chattanooga, overseeing the city's 311 Customer Service Center. He has accumulated over twenty years of experience in customer service, particularly in call center environments, which has equipped him with extensive knowledge and skills in managing customer interactions and service delivery.1
In his role, Frizzell is responsible for ensuring that the 311 service operates efficiently, addressing citizen inquiries and concerns effectively. His leadership is crucial in enhancing the overall customer experience for residents of Chattanooga.1
Frizzell's professional background highlights a strong commitment to service excellence, making him a key figure in the city's efforts to improve community engagement and responsiveness through effective communication channels.
