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Derek Frizzell
Chattanooga 311
Derek Frizzell is a seasoned Customer Service Operations Manager with twenty years of experience in call centers and contact centers. Currently, he holds the role of 311 Customer Service Operations Manager at the City of Chattanooga, overseeing operations in the 311 Service Center. Derek has a strong background in customer service, having worked in various industries including local government, the Electric Cooperative Industry, and the Insurance Industry. He brings a wealth of knowledge and expertise to his current role, gained through his extensive experience in managing customer service operations.