Deon Francis

Deon Francis is an experienced professional in customer success and account management, currently serving as the Head of Customer Success at FMClarity, a fast-growing tech startup in the facilities management industry.13

With over 9 years of experience in sales and customer management within the Software-as-a-Service (SaaS) sector, Deon has developed expertise in account management and customer success. His skills are further enhanced by certifications such as CSM Advanced Certification from Gainsight and Miller Heiman's 'Strategic Selling with Perspectives'.2

At FMClarity, Deon plays a crucial role in ensuring customer satisfaction and successful implementation of the company's solutions. FMClarity is dedicated to revolutionizing facilities management through innovative SaaS solutions, aiming to simplify complex processes and enhance efficiency for facilities management professionals.1

Deon's professional background includes experience with mobile marketing technologies, as evidenced by his involvement with CleverTap, a mobile marketing platform.3 This diverse experience likely contributes to his ability to understand and meet the needs of FMClarity's customers in the rapidly evolving field of facilities management technology.

As part of the leadership team at FMClarity, Deon Francis contributes to the company's mission of empowering facilities management professionals and organizations by providing cutting-edge tools that drive strategic decision-making and reduce costs.1