Denise Stevens

Denise Stevens is a highly skilled and accomplished professional known for her strong leadership, organizational abilities, and relationship-building skills.

Her expertise lies in effectively managing new concepts, handling multiple tasks under pressure, leading teams through entire project life cycles, and ensuring projects are on-time and within budget, aligning technology solutions with business strategies.

She has a successful track record in developing call center operations for various types of organizations, from startups to well-established companies.

Denise possesses excellent communication, presentation, negotiation, and interpersonal skills, enabling her to build rapport with individuals across all staff levels, from end users to executives.

She is a dedicated and self-motivated professional with a strong work ethic, professionalism, and a commitment to achieving tasks accurately and efficiently.

Her experience includes drafting Request for Proposals, software and infrastructure selection, vendor contract negotiations, and proficiency in a wide range of hardware, software, operating systems, and telecommunications equipment.

Denise Stevens acquired education from Surrattsville, Strayer University (VA), and University of Maryland College Park with a Bachelor of Science in Business Administration.

She has held significant positions in reputable organizations, such as Vice President - Call Center Technologies, Sr. Director - Contact Center Technologies, and Director - Call Center Technology at Sirius XM Radio Inc.

Previously, she served as a Contract Program Manager/Project Coordinator at MISI, INC., and as an Area Head at WASHINGTON GAS, showcasing her diverse experience in the industry.