Deirdre Leadley is an accomplished Senior People Leader, Customer Experience Innovator, and Sales and Service Transformation expert with a strong background in human digital banking, contact centers, retail frontline, product and project management, channel ownership, sales, leadership, innovation, and customer experience.

Deirdre has a proven track record of driving business growth, exceeding commercial objectives, and successfully managing multi-million-dollar projects within specified timelines, ensuring effective operational implementation.

With a deep commitment to valuing each individual's unique strengths, Deirdre focuses on cultivating highly engaged teams. She strongly believes that prioritizing employee well-being leads to exceptional care of the brand and the customers served.

Deirdre Leadley holds a Certificate in The Science of Wellbeing from Yale University and a Diploma of Financial Planning from Kaplan Business School.

Deirdre's professional experience includes roles such as Virtual Manager at Westpac, Senior Manager of Sales Development at CUA - Credit Union Australia Limited, Senior Manager of iM CUA - Sales Transformation at CUA, Sales Enablement Manager at CUA, Regional Home Loan Manager (Secondment) at ANZ, Service Quality Manager at ANZ, Branch Manager at ANZ, and Local Market Manager at ANZ.