Director - Tech Product Management & Experience Engineering

Dallas/Fort Worth Area

- Experience Transformation - Mobile, Web, WCM, Experience APIs, AI leverage • Channel experience full-stack engineering & technical product management leader• Lead digital transformation assessments, strategy & roadmap definitions for large clients• Lead discovery, solution architecture workshops & digital experience delivery• Drive platform innovations and evangelist for cloud native and lean development• Collaborate with CDOs, Commercial Leads and create point of views & mindshare content• Advisor for delivery teams on product thinking, product mgmt., lean development • Lead BD efforts, review / draft / present solution responses to RFPs and client presentations• Solution planning & showcase within company and tech industry events

Cognizant

Experience Transformation and Product Innovation Leadership

Helped a renowned logistics services provider bring to life a new brand and a product offering to the market using a mobile-first and platform-based solution approach solving problems for SMB carriers and improving efficiencies across various touchpoints involved. Lead an advisory role for strategy, technical product management, overall solution architecture, and execution overshight.

New Product Innovation For Logistics and Trucking - Experience & Platform Engineering

Helped a leading airline conceptualize and deliver a mobile enabled enterprise-wide instant messaging platform aimed towards achieving effective collaboration amongst affiliated workgroups, leading to better airport operations and on-time flight departures. The MVP was successfully deployed and tested across 15 stations. The second phase of this employee experience transformation pivoted to  Microsoft Teams and power apps led experience.As an Engagement Partner, Chief Solution Architect & Technical Product Manager: • Brought product development mindset to mainstream IT• Led successful POD based delivery of Mobile MVP and platform development• Led self organizing teams that owner mobile product backlog, iterative development• Established mobile DevOps pipeline working with enterprise DevOps org• Brought Design, Business & IT together to take key decisions in an agile environment• Collaborated actively with third-party technology vendors and SI partner teams• Led conversations with Biz, IT leads, test users including gate agents, CSMs, pilots, etc.,

Employee Experience Transformation For Airport Ops - Experience & Platform Engineering

As a Tech Product Manager & Sr. Consultant for a leading Healthcare provider: • Defined platform aimed towards federated web, mobile app development & content dev• Applied tech product mgmt based approach towards defining a federated platform• Led efforts towards assessment/discovery, solutioning workshops & content creation• Solution leveraged investments in Adobe Experience Manager / WCM platform • Partnered with Adobe specialists from Adobe, NetCentric and Cognizant Adobe Practice• Established required tools (like JIRA & Confluence) and processes for the large consulting team to collaborate and come together to deliver to the program objectives • Drafted product roadmap to realize federation by collaborating with various internal teams, business consultants, clients' product managers, partners SMEs and vendors

Federated Experience Platform for a HC Provider - Strategy, Definition & Roadmap Creation

As Principal Technical Product Manager, Chief Solution Architect and Product Strategist for Health TranZform™ platform’s Mobile channel experience:• Managed optimized cross-functional teams responsible for native mobile product strategy, product engineering and delivery of mobile roadmap• Setup team, process and technology to deliver the Mobile / Tablet Apps, MBaaS APIs• Led solution architecture, strategy for DevOps and automated cloud based mobile testing • Collaborated actively with business, design, security, DevOps, third-party vendors, clients and system integration teams to drive product and delivery initiatives

Principal Technical Product Manager - Health TranZform™ Platform

- Consulting for F500 customers to define transformation strategies that helps transition from on-premise / monolith architecture to cloud-based / microservices & API based enterprise architecture leveraging Platform as a Service (PaaS) solutions.• Helped create digital strategies through the right adoption of mobile, cloud and analytics technologies  along with emphasis on the importance of design and user experience.  • Helped customers adopt design thinking and lean software development practices into their mainstream Product Management and Product Engineering practices to deliver faster, better and cheaper.

Principal Consultant - Foundry, Digital Works

Helped Lloyds Banking Group's Mobile theme deliver one of the best mobile banking offering in the UK across 3 brands, 2 app platforms aimed at creating the best experiences for customers. Advised the group on Mobile Product and Test strategy to help achieve problem-free goals for 10+ consumer apps with 6+ million active users and managed the team that delivered mobile QA on the ground. Leveraged customer analytics, market insights, technology eco-system in order to make data-driven recommendations leading to continuous delivery improvements. This consulting work recommending various changes from technology front to process and procedures has helped the bank to improve on NPS, achieve 4+ ratings for all apps on app stores, improve predictability in handling various changes in the devices & OS eco-systems and achieve high customer satisfaction levels. Also came up with various innovative ideas demonstrated through proactive rapid working prototypes and engaged with heads of business and delivery in validating these ideas for adoption.  Collaborated with specialist partners for security and vulnerability, cloud-based testing / automation platform and provided independent point-of-view / recommendations to the bank from a SME perspective.

Digital SME, Advisory & Digital Transformation Consulting (for Lloyds Banking Group)

As a part of Emerging Business Accelerator (EBA) business, incubated new products using emerging technologies viz Social, Mobile, Analytics and Cloud. As a part of the Product Management leadership, closely worked with teams on market analysis, strategic planning, product planning, go-to-market and sales enablement for new 'Cognizant BusinessCloud Solution' initiatives.

Associate Director / Principal Product Manager, Emerging Business Accelerator

- Technical Project Manager, HA/DR Tech Refresh, Intuit Payments - HA/DR migration for payments back end and Merchant CRM system- Complex environment with UI migration, tech refresh and parallel PD release milestones- Delivery involved collaborating with Engg, QA, Automation, Perf, SCM teams across locations• Technical Project Manager & Scrum Coach, Intuit Health- Implemented domain agnostic data channel framework using open source (Camel, Drools)- Coached team on effective usage of Agile scrum best practices • Program Manager & Delivery Manager, Adobe LiveCycle Tech COE- As a Prod Mgr, collaborated with Adobe PMs and internal vertical specialists in defining products- Program managed the COE and teams delivering solutions for various accounts- Key contributor to Business Development, Pre-Sales, Sales, Demos & Webinars - Delivered solutions for customers across Media, BFSI, Healthcare, Life Sciences verticals• Sr. Product Manager - MobilityBuilt a unique mobile and cloud based interactive video platform targeting Marketing, Sales, L&D and Support functions within enterprises.• Innovation Lead, Apps for Intuit QuickBooks Market Place- Conceptualized, prototyped & validation of app/ideas for the Intuit Market Place- Improve productivity & effectiveness of SMBs via automation- Built light weight mobile app leveraging text channel for regular biz conversations / workflow- Used text as channel (via txtWeb platform) and thin mobile clients as technology enablers

Sr. Manager - Projects (for Intuit, Adobe & EBA)

- Product Manager, Adobe LiveCycle Solution Templates and Solution Accelerators    - Collaborated with Adobe Product Managers from conceptualization to launch    - Solution templates' PRD definition (horizontal & vertical solutions)   - Technical manager for delivery of Solution Templates (FFA/CRM Sales, Correspondence)   - Worked closely with engineering teams across locations (offshore, ODC, onsite)   - Collaborated with UX gurus from Universal Mind and realized the spec for the Solution Template• Program Manager, Adobe Tech COE   - Instrumental in winning Adobe as an Account for Cognizant through innovation   - Incubated fresh team across locations to specialize on Adobe suite of products   - Fresh capability building inside the organization   - Business development and program management• Program Manager, Tools Development - Tax Eco System, Intuit Consumer Tax Group

Manager - Projects (for Adobe)

- Solutions Architect, Wireless/Mobile Apps Competency- Incubated mobile competency and built a team from scratch- Defined, designed, delivered assets (framework, sync engines) for Java ME & Windows phones. - Evaluated accelerators/frameworks and proposed joint GTM strategies- Carried out various experiments in the customer context to help in their strategic decisions on mobility • Architect & Lead, Enterprise Software - Workflow & Security Tools, Intuit Financial ServicesDesigned and developed workflow tools and highly secure customized proxy server for the Script Operations team. The tools form the core components to the scrip ops team to go about fixing issues with account aggregating scripts without compromising on security.

Senior Associate / Project Lead (for Intuit & Mobile Competency)

Engaged in building map based feature sets and technology component migration. Also contributed as a feature sets lead by collaborating with product teams in US and China for requirements definition, feature design, coding, testing and support. Learnt how a big "product" company operates from within.

Motorola

Senior Software Engineer

- Hands on engineering for Comarco Wireless (now Ascom) and Swiss Qual, in developing and testing network diagnostic application feature sets with emphasis on interpreting meaning out of raw binary messages (from network interfacing hardware) and translating them into easily consumable real-time graphs, maps and playback interfaces. Gained valuable experience working with Architects, Product Managers and SMEs across US, Switzerland and India delivery centres. • Hands on engineering and delivery of very popular mobile and desktop based consumer food guide and rating applications for Qualcomm and Zagat. Closely worked with Product Managers and beta customers working out of Qualcomm, San Diego. Products:Zagat Sync CDS Server and Client ToolsZagat-To-Go (For PPC and Brew)

TATA Infotech (Merged with TATA Consultancy Services in 2005)

Co-founded MINDWEAR along with 2 other batch mates at NIIT and focused on products for local Cable TV industry. Successfully ran revenue generating business by applying some of today’s highly spoken principles of customer development way back in 2000.  With our products Cable TV entrepreneurs could run their own automated TV channel with small budgets. Our core value proposition was in enabling interactive content for their audience in a non-satellite, non-IP-TV and PSTN based world back then. Channeled product line across the region through new partnerships by establishing confidence through consistent discovery, validation, piloting, demonstration of value and incremental scale. Key Products: • Tele Touch, Demand Talk, Auto Talk• MobilEyez (Mobile home surveillance) • Face Gaze (Virtual make over for spas & style salons; reviewed by CHIP Magazine, May 1999)

Kamal R

Kamal R