Deepika Raipuria

Deepika Raipuria is a Senior Principal Customer Success Manager at PagerDuty, a company that provides an operations performance platform for incident management and response.12 With her LinkedIn username deepika-raipuria-9961b06, she has established herself as a dedicated professional in the field of customer success.

Professional Background

Deepika specializes in building strong relationships with clients and helping them achieve their goals.2 Her role at PagerDuty involves working closely with enterprise customers to ensure they derive maximum value from the company's services.

Expertise and Certifications

Deepika has demonstrated her expertise in incident management by obtaining the Incident Responder Certification from PagerDuty.3 This certification highlights her proficiency in handling critical disruptions and managing incidents effectively, which is crucial in her role as a Senior Principal Customer Success Manager.

Responsibilities

As a Senior Principal Customer Success Manager, Deepika likely:

• Manages high-value enterprise accounts
• Develops strategies to increase customer satisfaction and retention
• Provides guidance on best practices for incident management
• Helps clients optimize their use of PagerDuty's platform

Company Context

PagerDuty, where Deepika works, is a Y Combinator-backed startup that has grown to serve over 10,000 small, mid-size, and enterprise global customers.1 The company's platform is designed to provide visibility and actionable intelligence across the entire incident lifecycle, helping businesses maintain customer satisfaction and protect their brand reputation.

Deepika Raipuria's role is integral to PagerDuty's mission of empowering businesses to proactively manage incidents and events that may impact their IT environment and, consequently, their customers' experiences.