deBBie Akwara

deBBie Akwara is a renowned customer experience entrepreneur with over 20 years of experience in driving customer success for various organizations locally, pan-African, and internationally, across different sectors.

During her extensive career spanning 15+ years in paid employment, deBBie played pivotal roles in leading customer experience success for prestigious companies like Zenith Bank Plc, United Bank for Africa Plc, Etisalat, and Bridge International Academies, contributing to improved industry ratings and revenue generation.

In 2015, she established Nigeria's first boutique customer experience management consulting firm, Niche Customer Experience Consulting Firm, now known as www.nichecx.com, focusing on enhancing customer experiences and growing businesses in West Africa.

deBBie Akwara's professional accolades include being Nigeria's pioneer customer experience management consultant, a certified management consultant (CMC), and a Fellow of esteemed institutes like Institute of Strategic Customer Service & Trade Management Nigeria and Institute of Management Consultants Nigeria.

She is also an accomplished CX author, a finalist at prestigious customer experience awards, a visionary behind CX initiatives like CX West Africa Summit and Customer Experience Professionals Nigeria Network, and a sought-after speaker at international CX conferences.

Beyond her CX expertise, deBBie is deeply passionate about Corporate Social Responsibility (CSR) and socio-economic development in Africa, demonstrated through her NGO - HEELP Foundation, focusing on empowering low-income communities in Nigeria.

deBBie Akwara's educational background includes a B.A. in Performing Arts, an MBA in Business Administration and Management, and professional certifications in customer insights implementation and communication & media studies.

Currently serving as the Principal Customer Experience (CX) Consultant at Niche Customer Experience Consulting Firm, deBBie's impactful career showcases her dedication to improving customer experiences, driving business growth, and making a meaningful impact through CSR initiatives.

Living by the ethos of congruency, deBBie Akwara embodies a blend of professional excellence, strategic vision, and a philanthropic spirit, setting a high standard in the world of customer experience and social development.