Dean Lappi

Dean Lappi is a seasoned senior technical writer with 24 years of experience in creating technical documentation to enhance productivity and job satisfaction.

Currently, he is a senior technical writer at ServiceNow, contributing to the success of the organization.

With a strong educational background, Dean holds a Master of Arts in English and a Bachelor of Arts in English from St. Cloud State University, along with an Associate of Arts in English from Mesabi Range Community and Technical College.

Throughout his career, Dean has worked at reputable companies including Qlik, IBM, Cognos, Vibes, and more, showcasing his versatility and expertise in the field of technical writing.

His experience spans various roles such as Senior Technical Writer, Web Content Manager, Information Developer, and Technical Writer/Illustration Expert.

Dean Lappi's dedication to creating comprehensive and user-friendly technical documentation highlights his passion for helping individuals excel in their roles and stay content in their work environments.