Charles Blackford is a business professional with a diverse background in IT program management, service delivery management, call center management, and customer service. With a bachelor's degree in business administration from Catawba College, Charles has spent the majority of his career at Atos, where he held various positions such as program manager, service delivery manager, and tower service senior manager. He has also worked at major corporations such as EMC, Rockwell Collins, Bristol-Myers Squibb, Prudential Insurance, and Bank One.

Throughout his career, Charles has demonstrated proficiency in managing complex IT projects, leading teams, and delivering exceptional customer service. He has a deep understanding of call center operations and workforce management, and he has implemented various service delivery frameworks to improve customer satisfaction. Charles is a seasoned program manager who can lead projects from conception to completion, ensuring that they are delivered on time, within budget, and to the satisfaction of stakeholders.

In summary, Charles Blackford is an experienced business professional with expertise in IT program management, service delivery management, call center management, and customer service. He is a skilled problem solver, team leader, and strategic thinker who has worked with major corporations to improve their operations and customer experience.