Burhana Batool is an ambitious and skilled ServiceNow Business Process Consultant and Solution Architect with over 17 years of experience in various fields including product and process design, stakeholder management, and project management with a focus on achieving successful results for the businesses she works with. Alongside her extensive background, she is also a certified Scrum Master and Business Analyst, adding depth to her expertise. Burhana's cross-functional team management abilities, combined with the utilization of Agile methodology, provides successful engagements in international locations with clients across the globe such as Belgium, Netherlands, Australia, Dubai, Malaysia, US, and India. Her knowledge includes E-commerce, CRM, and Contract Management, boosting her expertise in these fields. Burhana attends Vellore Institute of Technology, where she studied Btech in Information Technology, and at Holy cross school in Velore where she earned her Bachelor of Engineering degree.