Community College of the Air Force

Providing IT solutions behind the scenes and willing to discuss the right opportunity in Omaha NE.

Omaha, Nebraska, United States

Managed Services / Remote Support Engineer for Synoptek's Midwest clients.•	Average 4.875 out of 5 in post issue Customer Satisfaction ratings.•	Use of Kaseya, AEM, LMI, RDP and various other remote tools to manage the operational functionality of servers and workstations on the network.•	Implemented network configurations, network architecture (including hardware and software technology, site locations, and integration of technologies), and systems.•	Provide system analysis and compile reports and metrics for the systems within area of responsibility for client support by reviewing analytic data and systems reports to improve troubleshooting methods.•	Utilized Autotask portal to research patterns and document issues to include resolutions and changes with network and users.•	Communicated and engaged with individual clients and IT teams to discern ongoing needs and issues. Discussing possible recommended courses of action for resolution based on technical knowledge and approved procedures; resolving incidents and identifying problematic issues.

Synoptek

IT Support Engineer II

Managed Services / Onsite Dedicated Support/Network Engineer for Omaha client.•	Completed Omaha workstation upgrade project within first month of employment ahead of schedule to include core program updates, memory upgrades, and standardization of equipment in use to increase productivity of all users.•	Achieved a 99.9% up-time for all users by creating troubleshooting documentation on core applications, configuring automated update scripts and group policy/scripts that ensured workstations function at optimal performance on a daily basis.•	Delivered service, support and driving force to bring a new Omaha site online from ground up in minimal time to include servers, battery backup, managed switches, access points, workstations and all equipment need for a complete site build.•	Use of Kaseya, LMI, RDP and various other remote tools to manage the operational functionality of servers and workstations on the network.•	Provide system analysis and compile reports and metrics for the systems within area of responsibility for client support by reviewing analytic data and systems reports to improve troubleshooting methods.•	Utilized ITSM portal to research patterns and document issues to include resolutions and changes with network and users.

IT Support Engineer I

Managed Services and Remote Support.•	Awarded ‘CTSI Super Star of the Month’ for September 2014, and ‘CTSI Super Star of the Year for 2014.•	Communicated and engaged with individual clients and IT teams to discern ongoing needs and issues. Discussing possible recommended courses of action for resolution based on technical knowledge and approved procedures; resolving incidents and identifying problematic issues.•	Managed the operational functionality of networks via NAble, LMI, RDP and various other remote tools.•	Reviewed analytic data and systems reports to provide system analysis and to compile reports and metrics for the systems within area of responsibility for clients support.•	Maintained needed files by adding and deleting files on the network server and backing up files to guarantee their safety in the event of problems with the network.•	Implemented network configurations, network architecture (including hardware and software technology, site locations, and integration of technologies), and systems.

CTSI

Network Operations Center Specialist

Installing, testing and maintaining of POS systems in the Lubbock, TX region.•	Managed the operational functionality of the stores network operations systems, productivity systems, and intrusion/alarm systems to include Point-of-Sale (POS) systems, menu driven graphical user interfaces (GUIs) displays, and Telco lines.•	Worked with electronic, digital, specialty, and hand tools to provide advance installation, relocation, maintenance, for equipment and systems for operations, testing, and acceptance.  •	Worked directly with the Field Supervisor to discuss technical details, work requirements, and coordinate efforts for ongoing and anticipated projects.•	Fabrication, running, and termination of communication wires using appropriate color coding where applicable. (Cat5e, Cat3 and RG6)•	Planned the short and extended travel activity to fulfill work orders to ensure safe travel to remote locations, and maintain a clean driving record.

Allsup's Convenience Stores

POS Field Technician

Contract - Project to relocate and transfer  a telecom testing lab from Boca Raton, FL to Irving, TX.•	Conferred daily with the project lead related to layout and setup of lab; prioritizing tasks and work effort.•	Facilitated the translation of rack configuration work requirements from each lab lead into assigned tasks using IP72202 standards.•	Assisted lab leads with advance troubleshooting and repairs of network equipment (ADTRAN, Cisco and Netgear) to ensure flawless transition and cut-over from remote Boca Raton site.•	Installation of MDF, CPI, Fiber and EWSD racks and corresponding cable troughs as specified in drawings and diagrams.•	AC and DC power termination at PDFs and equipment racks.•	Fabrication, running and termination of communication wires using 568a and 568b wiring color codes. (Cat6, Cat5e and Fiber cables)

Mantra Inc - Nokia Siemens Networks

Telecommunications Installer

Contract - Testing and validation of next generation blade servers.•	Conferred daily with Electronic Engineers about design, functionality, and future concepts of next generation blade servers.•	Conducted specified testing of blade server and associated equipment within thermal chambers and air chambers in accordance to defined procedures and policy.•	Maintained and updated C3000s and C7000s with current OSs, Microsoft updates, firmware and testing software, maintaining the images, including the ghost server testing purposes.•	Created, maintained, and implemented testing plans and logs for each server blade.•	Maintained Disaster Recovery data for the purposes of the Business Continuity Plan, performing data grooming and system backup activities.

Modis - Hewlett Packard

Thermal Lab Technician

Contract - Testing, validation, and acceptance of  prototype display port graphic cards.•	Updated equipment with latest drivers and programs to ensure peak testing conditions on prototype graphic equipment.•	Daily utilization of top of the line oscilloscope equipment to perform various port testing.•	Preformed rework on equipment boards as prescribed by electronic schematics.•	Maintained contact with other test facilities, vendors and various other sources to document testing results, planned fixes, and most current versions of various software used in testing. •	Maintained images for a ghost server for graphic testing purposes.•	Calibrated all testing equipment and fixtures to ensure accurate testing weekly.

Advanced Graphics Lab Technician

Contract - Server migration and training for newly deployed network.•	Updated software and hardware for wireless integration into the new Cisco servers.•	Preventive and corrective maintenance on computer systems, computer peripheral, PDAs, Smart Phones, and Blackberry.•	Installed, removed, rearranged, programmed, tested, troubleshot and repaired various complex issues associated with server operations.•	Preformed tasks and troubleshooting with customer accounts, using Active Directory.•	Performed customer training on all system functions and capabilities on site.•	Responded to customer needs after transition.

Exterran

Desktop Support Technician

Role consisted of installing/maintaining temperature monitoring equipment with remote network capabilities.•	Installed, removed, rearranged, programmed, tested, troubleshot and repaired various complex issues associated with Node operations.•	Preventive and corrective maintenance on computer systems, computer peripheral, and temperature monitoring equipment•	Validation of systems according to company and FDA guidelines.•	Performed customer training on all system functions and capabilities at numerous customer sites.•	Suggested, recommended, and performed numerous upgrades on customer systems to provided superior equipment to meet the customer’s needs.

Rees Scientific

Region Field Technician

Field Technician role in Irving, TX providing  copper/ fiber services to residential and business customers.•	Performed maintenance work associated with all network facilities including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units.•	Performed all duties associated with the installation, removals, rearrangements and maintenance of coin and single line station equipment and associated apparatus. Including installation, removal, rearrangement, maintenance and substitution on pair gain devices.•	Installed, operated, maintained and repaired communication equipment such as digital and analog carrier and switching systems, private line and special services circuits, and associated equipment, trunking equipment, fiber optics systems, alarm systems, test equipment, etc.•	Performed duties associated with repairing, troubleshooting and clearing of trouble with PBX systems.•	Installed, removed, rearranged, programmed, tested, troubleshot and repaired various complex voice, data, and ancillary equipment, and network services.•	Worked with customers, technicians, and other organizations over the telephone and in person.•	Attended skill specific training including the company’s Network Maintainer course, Cable College, and Fiber optics training. •	Performed tasks necessary for service order and repair activity associated with fiber network facilities between and including customer-serving terminal, fiber hub and into the customer's premise.  •	Provided installation and maintenance of voice, data, ancillary equipment, and fiber network services. •	Installed, maintained, rearranged, repaired and removed cables, terminals and other associated apparatus in the outside and inside fiber network.

Verizon

Customer Zone Technician II

Network Operations Center (NOC), maintaining 1500+ unsecure and secure voice and data lines.•	Conferred with Flag Level officers, Staff Level officers, and all other users to establish requirements for new systems or modifications.•	Coordinated with technicians from other commands and bases, engaging in problem solving, monitoring, and installing data communication equipment and software for Air Force and Joint Task Force networks.•	Installed and performed repairs to hardware, software, and peripheral equipment, following design or installation specifications.•	Performed all tasks associated with the installation, repair and troubleshooting of INDX and ADNX systems.•	Constructed various types of cables and connectors as needed for completion of daily projects.  •	Maintained records of the daily data communication transactions, problems and remedial actions taken, and all installation activities. •	Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and provided technical assistance and support. •	Operated analytical test equipment such as data analyzers, oscilloscopes, and other equipment. •	Prepared evaluations of software and hardware, and recommend improvements and upgrades. •	Maintained needed files by adding and deleting files on the network server and backing up files to guarantee their safety in the event of problems with the network. •	Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use. •	Implemented network configurations, network architecture (including hardware and software technology, site locations, and integration of technologies), and systems.

Brandon Boyd

Brandon Boyd